Ford
New Car Dealership in Pataskala, OH
Overall Rating
4.6/5
Read dealer reviews
At Coughlin Ford of Johnstown you will be greeted with a warm handshake and a smile just as if you just walked into a friend's home. We have around 100 new Ford cars and trucks for sale near Newark and Heath Ohio, as well as 80+ used cars and trucks of all makes and models.We are also happy to move a vehicle from any of our ten store's inventories if we don't have what you need.Thank you for visiting Coughlin Ford of Johnstown, just northeast of Columbus, Ohio. Your Licking County-Newark and Heath and Johnstown Ford Dealership.
Need service for your new Ford?
Coughlin Ford of Pataskala's Ford-trained mechanics can help.
Coughlin Ford of Pataskala Reviews
Overall Rating
4.6/5
63 out of 69 people recommended this dealer
Overall Facilities:
4.6/5
Complete lack of quality and quality control
Reviewed by tkbailey
in Reynoldsburg, Ohio
October 18, 2019
I was recently rear ended and took my vehicle to Coughlin.
The rear bumper isn't aligned with the fenders on both sides of the car.
The rear spoiler is bowed, not attached to the bumper. Moves when you try to close the trunk, and you can see light through the gap.
The trunk gap is different left to right. Where it meets the taillights on the left, you can stick your finger into the trunk. Not so on the right. Which, prevents the trunk from closing and latching properly. It often takes multiple attempts to close the trunk.
On the left side of the trunk there is a spot where the paint has bubbled.
I hear a rattling when closing the trunk. When I pulled back the interior cover, I see they didn't bother to re-attached the cable to the body.
The black cover piece that goes over the trunk is wavy, isn't wrapped well, and is coming up on the edges.
Also there is an interior body panel in the trunk that isn't attached and moves.
With this many visible problems, I can't even imagine what all they messed up underneath the body panels.
I would avoid this shop.
All talk, no action
Reviewed by Natasha
in Springfield, Oh
October 15, 2019
I called on September 9th and spoke with Tyler to check availability of a Land Rover Range Rover Evoque. I explained that I was 90 min away from their facility and wanted to make sure the vehicle was available before making the trip. Tyler assured me it was available. While speaking with Tyler, another salesperson left a voicemail on my phone regarding the vehicle, stated the vehicle was available and he would be there until closing. My intention was to buy the vehicle if the test drive went well, so I asked my niece to take me. We made it to the dealership around 5:30. I couldn't get anyone to help, as they were having an event of some kind. I eventually found the main desk. The receptionist informed me that this vehicle was actually at their Ford location and gave me directions. At this point, it was 5:45. The Ford location was about 20 min away. When I arrived there, the doors were locked. The hours posted on the doors listed an 8 pm closing time. I flagged down a mechanic and explained I was supposed to meet Tyler re the Land Rover. He said they closed at 6. He pointed out the vehicle and explained that it wasn't ready because it needed repairs. "You can look at it, but you can't drive it." Three people had the opportunity to tell me the vehicle wasn't ready and three people had the opportunity to tell me the office was closing early that day. I was embarrassed that my niece drove me so far for nothing. A week later, I still had not received any follow up communication from the dealership. I called again to check on the vehicle. I was pressured to make an appointment before the repairs were complete. I obviously waited until the repairs were complete. On September 24th the vehicle was ready. I asked my dad to drive this time. The test drive went well. The vehicle had some minor cosmetic issues, but I was still interested in purchasing. We sat down with salesperson Aaron. Aaron refused to negotiate any price, even when offered cash, would not negotiate even $50. We were told that they overpaid for the vehicle on trade plus the cost of repairs. Needless to say, I am extremely frustrated with this dealership. They do not seem to value customers' time. For the amount of pressure I received from 3 different salesmen, I never expected to leave without a vehicle on two occasions.
Great Experience
Reviewed by Dog Van
in Cable, OH
June 04, 2018
Tim was patient, diligent and kind. It took us a while to decide; in the end Coughlin (specifically Tim) made it happen to our satisfaction.
