Derrow Shirkey Ford

** Buyers Beware - Hidden Fees on Used Cars ** I recently visited Derrow Shirkey Ford with interest in a used car listed for $18,500. While the staff, including sales representative Tanner, were friendly and professional, I was disappointed by their questionable marketing tactics. Tanner initially assured me that their listed prices were non-negotiable because they were already the best in the area. He even showed me a comparison stating that the car was priced second best within a 500-mile radius, which I appreciated at the time. However, when we proceeded to finalize the sale, I was shocked to find an unexpected $995 "Vehicle Prep" fee added to the total. Despite not being mentioned earlier in the process, I was told the fee was disclosed on their website. After expressing concern, they offered to lower the fee to $795, then to $495. This back-and-forth negotiation contradicted their earlier claim of no price flexibility, leaving me frustrated and distrustful of their sales practices. While the vehicle prices may seem competitive online, be prepared for hidden fees that aren’t disclosed upfront. If you choose to do business here, expect to pay an extra $995 on top of the listed price and be ready to negotiate fees, even if they claim they don’t negotiate. I ultimately decided not to proceed with the purchase, as I couldn’t feel comfortable doing business under these circumstances. I would not recommend Derrow Shirkey Ford due to their lack of transparency and misleading sales tactics.

Very quick and easy process amazing customer service and excellent staff definitely enjoyed my car buying experience!

Toby was great and the way they work with me to the the vehicle was the best experience.