125 Alexandersville Rd
Miamisburg, OH 45342

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Sales: 937-353-1881

Used Cars: 937-353-1839

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Interstate Ford

Overall Rating:

4.4 (out of 5)

94% recommend this dealer

1073 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Good luck getting a call back from the service dept, been

Reviewed by lt4108February 29, 2024

Good luck getting a call back from the service dept, been trying for 3 days to get my truck in for a safety recall. the number they give for you to call is of course a machine that asked for a detailed message and they will get back with you,and they don't . they just don't care.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This is in response given by Interstate Ford on my

Reviewed by Raymond Huffman from Springboro, ohioJanuary 23, 2024

This is in response given by Interstate Ford on my review. Mr. Nichols, I appreciate the time you took to send a response to my review. However, I am choosing another avenue other than contacting you. I am soliciting a consumer advocate to investigate and mediate, i.e. BBB and the office of Ohio AG Dave Yost. Your response made reference to disappointment and frustration to a negative experience. With all due respect, these words do not describe my experience. If you have not been placed in a stationary condition like a “fixed income”, then you lack understanding about this experience. Fixed income means you have to choose between what you are not going to pay for (food, clothes, eating out) in order to maintain your independence. Moreover, if this expense is embellished, I believe to increase profit or for someone to be the top salesperson of the month is disheartening and more important not necessary. This experience was threatening my independence, holding my truck hostage the source of my mobility. I have been told that you do not take your truck/car to a dealership for the reason that I have experience in this case. We will be in contact with each other after a third party has reviewed the situation and supplied guidance. Thank you Mr. Nichols.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Raymond Huffman, we are so disappointed to learn of this situation you have described. I do not see any records under your name. Please call me at 937 384-1845 and I'll gladly look into it. Paul Nichols GM

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Worked with Nick to buy my new car.

Reviewed by HaydenSeptember 22, 2023

Worked with Nick to buy my new car. He was very patient and helpful through the process. I would recommend him to help you find a car!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Interstate Ford

Interstate Ford is Dayton's Ford Authority Since 1981. Our commitment to customer service is our primary objective. You'll find the most courteous and helpful staff in the business to assist you with your vehicle needs from sales and vehicle financing to service and parts to body and collision repairs.

From day one the Interstate Ford team has been committed to delivering the best products the best service and the best people for your automotive needs! We stand ready to assist you with your automotive requirements.

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