1155 Delaware Ave
Marion, OH 43302

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Sales: 866-946-3104

Used Cars: 888-289-4400

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Mathews Ford Marion

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

This is the 5th brand new vehicle I have purchased from

Reviewed by Stan's GTOctober 28, 2023

This is the 5th brand new vehicle I have purchased from Mathews auto group. I purchased a Honda Accord EX, an Acura CL Type S, a Hyundai Genesis Sedan and an Acura TLX. This is my First Ford Mustang GT. I have always exclusively used Mathews for my service at his various dealerships located in Marion Ohio which has generated a good deal of income for the dealerships. I was not very happy with the deal that I got for my trade that was in excellent shape. Whatever valuation they showed me was quite a bit lower than any other place I researched on the internet. I purchased the car at full M.S.R.P. which is the first time I ever had to pay full sticker for a car in my life. I gave the salesman my preferences for a vehicle in April and was told that he could do a dealer trade to get what I wanted. I found a vehicle at Donley Ford about 22 miles from dealership and contacted my sales person. He said the dealer wated a Mustang trade in return and would not make a deal. Mathews had a Mustang coming in for dealer stock but it was not what I wanted. My salesman then found a car that had my options at a dealership in Michigan who agreed to make a swap. The salesman told me the car would be in to pick up on Wednesday October 14th. I agreed and said I would pay cash for it when I came in. The salesman called and tried to see if I wanted a different Mustang because he was having trouble making delivery of the vehicle. I asked him if he was backing out and he said "no" that is would be another week. I finally picked up the car on October 21st. I gave them a check, a copy of my drivers license and my trade in title, all with my correct name and address on them. I examined the paper work closely when I got home I learned that all the forms had the wrong address on them. I immeadiately called the dealer to prevent them from processing any further and had to drive another 60 mile round trip to sign the new paperwork. I thought all was well until I got home a took a closer look at the perperwork and disovered the VIN was totally incorrect and belong to another vehicle. The salesman Zach Courtad was kind enough to bring the perework to my home to sign. He told me he would call and let me know when I could come in and pick up the title. Zach called on Friday October 20th and said I could come get the title on Monday. He also told me to let him know when I was on my way which i did via text. Monday October 23rd when I am on my way to the dealership. I am in my car just about to arrive at the dealership and get phone call saying that the title was mailed. Another wasted trip. I said OK and went home. 2 days after that I get a thank you card from Zach but no title. He checked again and was told it was taken to the post office Monday October 23rd. This is now Saturday 28th and no title in mail, My question is why did I get a thank you card in 2 days and not the title if they were mailed from the same place at the same time? Now I a been told that it takes 7 to 10 days to get the title after they told me it was done and already mailed. Not only has this cost me time and money, but it also caused my insurance company to redo all the paperwork since the VIN was initially in error. Now to top all of that off I cannot redeem my Fordpass points since your webpage keeps timing out and crashing. There are 2 items I wanted to use the points for that expire 10/31 and I am running out of time. Needless to say, I cannot recommend Mathews Ford to anyone. Zach Courtad is caught in the middle of all this and is NOT at fault for having an incompetent back office staff.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Price was fair and my trade was fair.

Reviewed by thunt8June 16, 2023

Price was fair and my trade was fair. I've been a customer for over 30 years. They treat me very well.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Owner

Reviewed by Daryl Burbaugh from Morral, ohioJuly 03, 2022

Charged $15,000 over sticker, been waiting on a fender flare and two door glass since purchase they were damaged from new I find out yesterday no one even ordered them

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Daryl, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Overall Facilities N/A

Customer Service 4

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Mathews Ford Marion

When you need to find a new Ford for sale in Marion, Ohio, you’ll get the vehicle you need for a great price here on our lot. Here at Mathews Ford Marion, you’ll discover the right truck, SUV, or sports car for you. Whether you want work-ready power, family-friendly space, or a versatile model that’s ready for anything, there’s bound to be a new Ford vehicle fit for your needs. From hearty trucks like the Ford F-150 to the adaptable Edge SUV, capable Explorer SUV, and lively Mustang sports car, the model of your dreams is ready to go at our Ford dealership in Marion.

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