4255 S Hamilton Rd
Groveport, OH 43125

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Sales: 614-836-6260

Used Cars: 614-836-6260

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 10:00am – 8:00pm
Tue 10:00am – 8:00pm
Wed 10:00am – 8:00pm
Thu 10:00am – 8:00pm
Fri 10:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Ricart Ford

Overall Rating:

4 (out of 5)

93% recommend this dealer

1147 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unprofessional, poor communications, excuses, and more.

Reviewed by BudtipperMay 24, 2024

Unprofessional, poor communications, excuses, and more. Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving away from the dealership.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

The service department is populated by nice, friendly

Reviewed by HRS157May 01, 2024

The service department is populated by nice, friendly people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package (oil change, tire rotate and checks). I added a note that I had purchased an extended warranty from Ricart several years ago. Service rep called with an estimate of several hundred dollars to fix horn.I asked about extended warranty and she said it wasn't covered. I replied that if a non=working horn wasn't covered what was covered? She said she'd check and very soon after called back to say it was covered. So if a check was so easy was she being lazy or trying to charge me extra? (The warranty has a $100 deductible) When I went to pick up the car the bill was approximately $12 more than the total of the Works package and the deductible. I asked a service rep why and he couldn't explain why and neither could another rep who he consulted. They adjusted the bill and then the second rep came back to say the difference as because my car required full synthetic oil, not the semi included in the package.Nobody told me about that and this wasn't the first time I'd gotten that package for the car. He said they would not reverse the adjustment they'd made to the bill and then made a comment about not changing the synthetic oil out for semi.Admittedly I wasn't listening closely at that point. Nice people to work with but it shouldn't require that much work.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had Dez as a sales rep.

Reviewed by KaylaApril 29, 2024

I had Dez as a sales rep. He was amazing, friendly, welcoming, and super helpful. Highly recommend shopping here and ask for Dez!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ricart Ford

Ricart Ford is the place to find New Ford Cars and Ford Trucks in Central Ohio. Columbus area car buyers will find more than 1000 vehicles to choose from. Browse our complete inventory of new Ford cars and new Ford trucks online the best selection in Columbus and across Ohio.

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