1115 E Broad St
Elyria, OH 44035

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Reviews of Elyria Ford

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It was a pleasure dealing with Eric and your entire staff

Reviewed by McMillen from Cleveland OhioMay 28, 2024

It was a pleasure dealing with Eric and your entire staff at the dealership. What a delightful and informative experience for our grandson's first vehicle purchase. Thank You and I wish more businesses would follow your guidelines !!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you, McMillen, for your 5-star review on CarsDotCom! We are thrilled to hear about your positive experience with Elyria Ford, especially with Eric and our wonderful team. We truly appreciate your kind words and are glad we could provide a delightful and informative experience for your grandson's first vehicle purchase. We look forward to welcoming you back in the future and appreciate your recommendation. Thank you for choosing Elyria Ford! Sincerely, The Team at Elyria Ford

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Better look twice and even more

Reviewed by Len Conley from Schenectady, New YorkJune 24, 2019

I bought a used 2018 Jeep from them. Yes apparently the key word is used. There was damage both the salesman and I missed. This is not a cheap second hand junker it's a 2018 with 10,000. Miles on it. I spent 39k on it and feel it should of been and expected in new shape. There response was it's a used vehicle we and you missed the damage and we will not cover it. This does not live up to my expectations of a reputable business.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

That was easy

Reviewed by Stephen from ElyriaApril 23, 2014

I hate buying cars, the pressure sales act is an immediate turn off for me. I have walked out many times on dealers so it was important to me to find a store and specifically a salesman that respects my decision. I found Tim Miller at the Ford store on Rt 57 in Elyria, and wish there were more professionals like him working at the dealerships. He was helpful without using the canned presentation style I have heard 4 times in 2 days at other stores. When I let him know that I do not make impulse buying decisions, he was still happy to take his time and answer my questions. I got the car I wanted at the price that was fair and will call Tim when its time for another one.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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