Mark Moats Ford

I didn't go there personally. I called him on the phone and he was quite standoffish. After I told him my credit score he was done with me. He had a car I really wanted, but he did not offer to help me even though I found the car on cars..com. I don't think he will be in business much longer. Oh and I saw the car down the street today, so someone got lucky, but not me

The service department has continually failed me. I bought a 2015 explorer sport from mark moats. I brought it back in due to an air bag warning light. The service technician got mad when I brought it up and said he knew about it before but the light flickered off. They got mad but they said since I just bought it from them. They supposedly fixed it and I got it back weeks later my light came back on. I got a service notification from ford over it so I called to have them work on it. They told my wife they sounds nothing wrong with the abs. I never asked them to touch my abs. Got the car back they also told her they reset the codes in the computer so the light would be off. She done it home and the light turned back on. Because she told them she wasn't paying for it the service guy told her they didn't take any notes. I took the car to another dealership and the caught the fact that a wiring harness had not been put back together after the service so it fried my other harness. They also didn't use the mesh replacement that was called for in the recall. Which makes me wonder what else was halfway done. Ford motor company is already aware and fixing my explorer elsewhere. Mark moats offered to fix my wiring for 700 dollars after saying they know one of the wiring clips were bad they just could not figure out which one.

Had two vehicles with needed repairs right off and had to pay out of pocket