20793 County Road 424
Defiance, OH 43512

Get Directions

Sales: 419-956-4740

Used Cars: 419-956-4744

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Mark Moats Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I didn't go there personally.

Reviewed by logan90980September 28, 2022

I didn't go there personally. I called him on the phone and he was quite standoffish. After I told him my credit score he was done with me. He had a car I really wanted, but he did not offer to help me even though I found the car on cars..com. I don't think he will be in business much longer. Oh and I saw the car down the street today, so someone got lucky, but not me

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don't let them service your car!!!!!!

Reviewed by Rich from Napoleon, ohioMay 21, 2022

The service department has continually failed me. I bought a 2015 explorer sport from mark moats. I brought it back in due to an air bag warning light. The service technician got mad when I brought it up and said he knew about it before but the light flickered off. They got mad but they said since I just bought it from them. They supposedly fixed it and I got it back weeks later my light came back on. I got a service notification from ford over it so I called to have them work on it. They told my wife they sounds nothing wrong with the abs. I never asked them to touch my abs. Got the car back they also told her they reset the codes in the computer so the light would be off. She done it home and the light turned back on. Because she told them she wasn't paying for it the service guy told her they didn't take any notes. I took the car to another dealership and the caught the fact that a wiring harness had not been put back together after the service so it fried my other harness. They also didn't use the mesh replacement that was called for in the recall. Which makes me wonder what else was halfway done. Ford motor company is already aware and fixing my explorer elsewhere. Mark moats offered to fix my wiring for 700 dollars after saying they know one of the wiring clips were bad they just could not figure out which one.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Counselor

Reviewed by Nora Elswick from Defiance, OHFebruary 21, 2020

Had two vehicles with needed repairs right off and had to pay out of pocket

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Nora, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mark Moats Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give our owner, Wes Moats, at 419-784-5444 a call, and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Mark Moats Ford

Mark Moats Ford Inc a Ford dealer in Defiance Ohio offers new Ford Cars Trucks and SUVs online at www.markmoatsford.com. Search for all new Ford including Edge Escape Expedition Explorer F-150 F-250 Super Duty F-350 Super Duty F-450 Super Duty Fusion Mustang Ranger and Transit Connect. Find your dream car from our Ford showroom of cars trucks and SUVs or search our new Ford inventory to see what is on our lot get new car pricing and free Ford price quotes. View our used car inventory including our pre-owned Ford vehicles.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top