Spitzer Ford Cuyahoga Falls

I prefer bullet points. 1) we purchased this truck And an Assurant extended care warranty from this location. 2) At the time of purchase, the finance person messed up our loan and put us with the wrong bank. They had to switch it the following week. 3) When we came in for the service issue, Cory could not find our warranty info and input everything incorrectly. Scott had to straighten this out when we arrived. 4) They repaired one issue that was covered by the warranty. 5) They Charged us $196 after quoting $180 to repair a second issue that is a known correction for this year of vehicle. (Update pcm) In fact, there was a class action lawsuit related to this issue in this truck. 5B) You would think this would have been done before they sold us the truck! And if not, this would’ve been a free service, again because it is a known prior issue that led to a lawsuit! 6) The issue related to the PCM leads the truck to burn oil. Ours is burning a quart of oil every 500 to 800 miles! 7) they included a shop charge of $19.60 without explanation. I don’t mind paying such things, but an understanding of what is to come would have been nice. 8) When we arrived for vehicle pick up and I questioned these issues Cory was no help. He seemed aggravated with my questions and sent me to the service manager. 9) The service manager explained, “it is, what it is” and I paid the bill. Not a good experience! 10) We own a family business, if my customers were treated this way, I would go ballistic!

Very methodical, high tech. Clear communication. Clean waiting area. Clean service area. Friendly office staff. Corey was courteous and professional.

Did all of the work that had to be done on time. Did all of the work that had to be done and showed video of the work.