8383 Brookpark Road
Cleveland, OH 44129

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Sales: 877-560-8801

Used Cars: 866-455-9733

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Ken Ganley Ford Parma

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

2483 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Not enough staff.

Reviewed by BDUBSINFOJune 16, 2024

Not enough staff. Nice people overworked No one answered the phone “Ford” system for tracking parts stinks Not seamless for one associate to help or answer questions if another associate initiated paperwork on an issue or repair

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

3rd time in same problem I paid for inspection which they

Reviewed by mattsopkovichJune 15, 2024

3rd time in same problem I paid for inspection which they will not give me any time you need someone miraculously there on vacation with no call back , therfore I will never take my truck back ,horrible service with 0 result

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Our salesman, Eric, is very friendly and helpful.

Reviewed by episkurJune 15, 2024

Our salesman, Eric, is very friendly and helpful. He knows what we want and is always willing to check around to find exactly what we wanted. We have been working with Eric for many years and am very happy with his knowledge, and patience. As long as he is still here we will return to this location.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We look forward to your next visit! Take care!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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