457 Steubenville Rd SE
Carrollton, OH 44615

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Sales: 330-476-4054

Used Cars: 330-476-4051

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 5:30pm
Wed 8:30am – 5:30pm
Thu 8:30am – 7:00pm
Fri 8:30am – 5:30pm
Sat 8:30am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Guess Motors/ Guess Ford Inc.

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

409 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Guess is a real good dealer ship an I will take my jeep

Reviewed by deloresbrayleyDecember 03, 2024

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your kind review and continued business!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Two trips to replace a back window switch and they still

Reviewed by ronjpughNovember 30, 2024

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and install drive 30 minutes to the dealership only to find out when try to install it that it was not the correct switch and would need to reschedule again. This is costing me numerous trips and valuable time that I don’t have. Do better!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I spent decades in the car business.

Reviewed by JIM-MCDONALDNovember 29, 2024

I spent decades in the car business. From sales to service manager to finance manager. I can’t say enough good things about the entire staff at Guess.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for your kind words! We appreciate your business!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Guess Motors/ Guess Ford Inc.

Founded in 1933 by Theodore Guess, Guess Motors- Guess Ford is a valued Vehicle Dealer in Carrollton, Ohio . Our showroom is home to new Fords and GMC's. Guess also has a large selection of used vehicles. As the area's only Motortrend Certified dealer, we are able to offer benefits like a 72 hour exchange policy and money back guarantees on our certified vehicles. We’re committed to providing quality service to all of our customers, from first-time buyers to seasoned owners. Our financing options make it easy for everyone to buy the vehicle of their dreams. Guess has Financing for Everyone and can help you get into a vehicle no matter what your credit situation. Our professional and honest staff is ready to answer all of your questions, take you for a test drive, and hand you the keys to your new vehicle!

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