66870 Belmont Morristown Rd
Belmont, OH 43718

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Reviews of Doan Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

What happened to Body Shop???

Reviewed by John Roberts from Lloysdville, OHJanuary 10, 2019

I recently stopped by to get an estimate on my mother's car. I arrived at about 5 till one as I've been to the body shop several times over the years but fortunately I have not needed anything over the last few years. I tried to go into office but door was locked. I knocked on the door and seen a lady at her desk and another person at the other desk. They just ignored me. I have had the shop paint doors for my home, always took time to see I was taken care of. Not sure who is running your body shop now as I see Ron and Billy are gone from reading the reviews below and my own personal experience. I will not be back until you get professional office management! Maybe call Mr. Lucas and Mr. Porter back. Looks like you need to!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Body shop

Reviewed by Thomas smith from Morristown ohioJanuary 05, 2019

I recently had an accident and brought my car for an estimate. The body shop people were very rude and did do an estimate. They said I would have to wait for the insurance company to give them approval for repair.they called that day.they have not called to get my car fixed ,I'm still driving it.the exhaust was broken.now I get fumes in my car and the exhaust is hanging and ready to fall of.i have to spend my money to fix it till they get it in to do the other repair.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

3 Stars For Work, 0 Stars For Customer Service

Reviewed by Dave Trouten Sr. from St.Clairsville, OhioJuly 07, 2018

Doan Ford, I echo Paul Ferguson's review. I have used your body shop many, many times and was always treated with respect from the office staff. Ron and Billy went out of their way to always accommodate any question I had. The current personnel in the body shop has absolutely no professionalism whatsoever. Please update us when you replace the current body shop office personnel as I will be going elsewhere from now on.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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