Red Rock Ford

*Update 12/3/24 I called the Accessories Dept on Oct 23rd to inquire about a Ranch Hand replacement bumper. While I was on the phone with Ben from the Accessories Dept, he sent me a picture of the replacement bumper. I asked how much it would be installed and was told $1,200 (cheap, I know). I told him I would call back when I was ready. I called back on 12/2 and spoke with someone different. I told her about the quote I got from Ben and the email where he had sent the picture of the bumper I wanted. She found the email and the picture, I asked her again how much for that BUMPER installed and was told $1,200. I told her to order it, and we scheduled the installation for 12/10. I was called on 12/3 and told the quoted me wrong, and the new price is $2,100. I verified the product and the price multiple times with multiple people. Nobody is willing to stand by their word or their mistakes anymore. I wouldn't buy water from them if I was stranded in the desert. Terrible customer service, and they don't stand by their word. There's always the next customer, so you don't matter. Absolutely terrible customer service. I purchased a new 2024 F350 on July 17th from this dealership. During the purchase, it was next to impossible to get ahold of my salesman or anyone else other than the girl that answers the phone. I couldn't even get a call back until i threatened to cancel the purchase. That should have been my first sign. On July 21st, while on a road trip with 730 miles on the odometer, the AC went out. After visiting a Ford dealership in the closest town, I was told my AC compressor had disintegrated and the whole system needs replaced. I called Red Rock to schedule the service, which was a 2-week wait. I finally got the truck in and went 2 days without any updates. I called for an update and was told that they could not get the parts from Ford needed to fix the truck. I was told that a sales manager would call me to discuss options. My salesman, John, called me back and called me by the wrong name, and told me there is a "stop sale" for the part my truck needs from Ford. John asked what I wanted to do. I told him I wanted them to buy the truck back and was offered the option of "just driving the truck without AC." I was then told that there's nothing they can do for me, I need to call Ford for any other help. I asked why they couldn't help me and was told, "There's nothing else we can do for you." Buyer beware

Absolutely terrible customer service. I purchased a new 2024 F350 on July 17th from this dealership. During the purchase, it was next to impossible to get ahold of my salesman or anyone else other than the girl that answers the phone. I couldn't even get a call back until i threatened to cancel the purchase. That should have been my first sign. On July 21st, while on a road trip with 730 miles on the odometer, the AC went out. After visiting a Ford dealership in the closest town, I was told my AC compressor had disintegrated and the whole system needs replaced. I called Red Rock to schedule the service, which was a 2-week wait. I finally got the truck in and went 2 days without any updates. I called for an update and was told that they could not get the parts from Ford needed to fix the truck. I was told that a sales manager would call me to discuss options. My salesman, John, called me back and called me by the wrong name, and told me there is a "stop sale" for the part my truck needs from Ford. John asked what I wanted to do. I told him I wanted them to buy the truck back and was offered the option of "just driving the truck without AC." I was then told that there's nothing they can do for me, I need to call Ford for any other help. I asked why they couldn't help me and was told, "There's nothing else we can do for you." Buyer beware

Drove from St. Marie Mt. To trade in Chevy equinox salesman had explorer need work told us to come back.texted me said it sold it