Parkway Ford

I went into Parkway Ford with the intention of trading my 2022 GMC Terrain for a 2025 Bronco Sport. Not blaming the salesman as he was just doing what his management instructed him to do but he had us take our GMC to a GMC dealership under their umbrella company in Lexington NC for an appraisal. He said it was due to my vehicle being a lease. I had done this type of transaction several times in the past without having to do this but thought maybe this was company policy and went to Lexington the next afternoon. Bottom line, Parkway Ford lost a sale because I bought a 2025 Chevrolet Equinox in Lexington that same day. My suggestion is if you have a customer on your lot, don't risk losing a sale by sending that customer to a competitor for something you have handled yourself. Dealerships appraise vehicles and make trades every day no matter if it's a purchase or a lease.

Took our Explorer in for a recall. One of their employees totaled our car as he was moving it across the street. Didn’t see a tow truck, really? Their insurance has been horrible to work with. Parkway has taken zero ownership in making this right. Integrity from the owners is lacking. So very sad. We are out thousands of dollars for their inadequacy in making this right. Beware when dealing with Parkway Ford. Just wanted to pick up our car that afternoon in the same condition we left it. We are out thousands of dollars. They made it clear it was not their problem. What happened to “treat people the way you want to be treated?” So very sad

Had my 2019 Ford Ranger in service. I was advised that I had water intrusion into my spark plug wells. I asked them to call my warranty company. Was notified that the warranty company approved the repairs. The next day I was informed that they broke one of the spark plugs and it was stuck in the head. Again I have an extended warranty and assumed they would contact them for approval of repairs. They said that they would have it towed to a machine shop to see if they could drill it out. The next word I got was that the word was done and I would owe for the tow and machine shop work - $490. I again reminded them that I have the warranty and asked them to contact the warranty company. Monday of the following week I called to check and was told that an inspector had come out from warranty company and they would not pay for the repairs. I then let them know that I never authorized the spark plug removal work. When asked to speak to my service advisor I was informed he was on vacation and could not be contacted. In order to get my vehicle I had to pay the bill and then discuss it with service advisor. Result from him and service manager was no relief.