2104 Peters Creek
Winston Salem, NC 27127

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Sales: 336-546-1062

Used Cars: 336-546-1062

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Parkway Ford

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

150 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Long story short, I had major internal engine problems

Reviewed by DukeisokJanuary 16, 2024

Long story short, I had major internal engine problems with my f150 that should have been covered under warranty. I brought the truck in for repair only to be told that the noise was "normal wastegate rattle" according to Ford. I gave them a copy of the TSB describing the noise, the failure, and the solution (the electronic version of which even included an audio clip of the noise). The same problem (cam phaser failure) is a well-known pattern failure on these engines and had previously occurred on my truck and been repaired under warranty. I was fairly certain of my diagnosis. So much so that when they called to tell me out was fine, I asked them to listen again. They called back within the hour to tell me the same thing. This is problematic because at first the noise only occurs at cold start, and an hour later is not long enough to check it again. Clearly they did not check it again, just repeated the same statement, assuming I didn't know what I was talking about. They declined to repair, then the warranty expired. The problem progressed, the truck broke down on a road trip in Canada, and now I'm stuck with $10,000 in repairs and 5 months with the vehicle off road waiting for parts to fix an inappropriately denied warranty claim. The repairs were more extensive than originally needed because the failure progressed in the mean time, taking out other timing components and catalytic convertors. I filed claims with Ford customer care who blamed the dealer ("they are independent and we don't have any control over them") and with Parkway who to this day has never responded to emails, phone calls, letters, and Ford customer care. I eventually completed repairs and am selling the truck to buy another brand. My experience could happen to anyone (modern cars are complex and certainly misdiagnosis is possible, even when the correct diagnosis is handed to you on a platter like this was), but the complete lack of response to email has been frustrating. Presumably, they realize they screwed up and are hoping this goes away. My advice: look for literally any other dealer should you wish to buy a Ford. I've had better luck with Crossroads and Crescent. After months and many attempts on my part, the only response I have ever received from Parkway was a reply to a Google review to the effect of we regret you were disappointed... your truck problems were unrelated to our dealership. Caveat Emptor

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Brought my Ford in for multiple issues.

Reviewed by fordsucks99May 17, 2023

Brought my Ford in for multiple issues. When I made the appointment, I never was told they wouldn't drive me home because it was over their 10 miles limit. I had to get a Lyft home. I called to check on the vehicle. My "service advisor" was at lunch. A guy called me back ("service advisor" still not available). He proceeds to tell me what's wrong with it. I tell him no way am I paying them $1300 for them not to be able to fix it all. I get a ride to pick up my vehicle. My "service advisor" was snarky and said to me, "I'm not going to charge you to look at your vehicle." I was never advised that you would charge me in the first place. Don't go here. RUN!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome experience

Reviewed by Sally from King, NCJuly 03, 2022

Terry Otis was awesome to work with. He contacted me right away when he got in a Bronco Sport. I came in immediately, did test drive and bought. The whole team at Parkway is awesome from the sales staff, finance, and service department. Highly recommend Parkway!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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