Leith Ford

They went above and beyond to find out what and where the problem was. I am truly thankful for LEITH FORD resolving the issue with my daughter's car. Great job 👏

The engine in our 2015 Mustang Ecoboost started to make a rattling noise so I pulled over and shut it off. I towed it to the service center and filled out the drop off form to have it looked at. Despite the note in all caps to NOT start the engine, the technician did anyway and the engine seized. Two cracks were discovered in the block afterwards and the extended service company SilverRock was contacted. The turbo was also showing issues and after review, both were covered after pictures and diagnostic logs were sent in. Kate was amazing throughout this entire process, even replying to me while being out sick (which I was not aware of and would not have contacted her if I had known) to keep me up to date on the progress. Eventually the repairs were made before the estimated date and my wife’s baby was delivered back to her as a surprise from me.

Very professional. Love the video and text updates. Very efficient. Kate my service representative was amazing. On top of the issues w have with my warranty company and made things got done as expeditiously as possible.