Stott's Ford Inc

bought a bronco sport. vehicle was not at the dealership. robbie located what we wanted at another dealership and had it transfered to their dealership. jeremy filled all the paper work so all we had to do was sign. they treat their customers like they were family. no problems.

We’ve had an incredibly frustrating experience with the service department at Stott Ford. What should have been a straightforward repair has dragged out for over three weeks with minimal communication from their team. The service manager has shown little to no accountability or advocacy on behalf of the customer. Instead, we were left to act as the go-between for two separate service departments and their respective managers—something that should never fall on the customer. Getting any sort of update has been a challenge. Calls to the service department often result in being left on hold for 15–30 minutes, only to receive vague or incomplete information—if we get a response at all. I even followed up with emails yesterday and have yet to hear anything back. It’s deeply disappointing to see such a lack of professionalism and customer care. We expected better and unfortunately cannot recommend Stott Ford based on this experience.

They never responded to 2 mails! Car was sold later. I would have bought the car...