1231 E Main St
Sylva, NC 28779

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Andy Shaw Ford, Inc.

Overall Rating:

4.1 (out of 5)

87% recommend this dealer

68 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

I had the best buying experience with Dustin!

Reviewed by Nicky from Sylva, NCApril 25, 2024

I had the best buying experience with Dustin!! He came and got me from my place since I had no transportation. He was very easy to work with and put me at ease. I would recommend to anyone to see him when buying a car!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Best Ever Car-Buying Experience

Reviewed by HJcogd from Whittier, NCJuly 16, 2023

Sales agents and finance agent were very easy to work with, never pushy (as some are), honest, very helpful, and handled everything. I was comfortable and enjoyed the experience. If the time comes to buy again or trade, I will definitely use Andy Shaw Ford.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hjcogd, thank you for your wonderful response to the quality of service our Staff provides!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Where is my chip?

Reviewed by Nancy from Sylva,NCMarch 20, 2023

My car completely quit last October. I have a 2012 Ford Focus. The only thing wrong was the chip for transmission. I waited 6 months. I realized it was out of their control but,I did not receive any contact unless I called. I had no vehicle for 6 months It sat in their lot. Never once did they try to help with the situation. When I finally picked it up, they didn't even apologize. I tried calling Ford..they were even worse..no help or what can we do?We have always respected Ford..no more.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Andy Shaw Ford, Inc.

Welcome to Andy Shaw Ford! Located in Sylva NC Andy Shaw Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Andy Shaw Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New Ford or Pre-Owned vehicle you've come to the right place. Call (866) 754-3271 for your No-Obligation Internet Price Quote from our Internet Department.

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