Sanders Ford Inc of Swansboro

Al Sirkin is an awesome maintenance rep. His knowledge is outstanding and he is friendly

Debbie was great! When I checked in, she knew enough to ask if the tires were going to get rotated or if they were offset. I told her they were offset because of the performance package. All I was getting was an oil change about an hour later I went to see what they were doing and what was taking so long… The mechanics were rotating my tires so, I went up to them to tell them that it has the performance package and the tires are offset so you can’t rotate the tires. They started telling me that it doesn’t have that package and the tires or all the same, I told them I don’t think they’re correct and when they looked at the sidewall, they realized that I was in fact, correct and the tires were offset therefore they could not be rotated. Then proceeded to tell me I’m glad you said something… As I was getting ready to pull out, they had to run and get the key for the lugs because they forgot to put it back in the car. Over an hour and a half for an oil change, which was my very first and almost certainly my last this dealership.

Had my car serviced on 10/17 in Swansboro. Everything was done in a timely manner. Al was my service advisor and he explained everything that was done and what was needed when it was completed. It was an overall a good experience.