Welford Harris Ford

My wife and I highly suggest you only buy a new car from this dealership, because if you buy a used car from them and it needs work, they'll have it for months at a time, with the only communication is you calling them. I bought a 2012 GMC Acaidia with a aftermarket warranty from them, they were super nice as any salesman should be and the owner seemed nice, then the problems starting happening. I did not even have it a day and the headlights were having issues, I brought it back, they thought they fixed it but didn't, so I returned to have it fixed, after almost 2 weeks and them sending it to a Chevy dealership, I finally got the car back, and the only phone calls was me calling them, they would never keep me updated. 2 months later the starter went in the car, I returned it to them, they had it 2 weeks with no communication, so I called them and they said they were waiting on the warranty company. I called the warranty company and they said there was no claim filed, so I called Welford and told them there was no claim filed, 1 month later the job was finally done, once again I had to call them. I took it to Massachusetts with the family and the water pump went, I took it to a mechanic in Massachusetts, they had it for 4 days, communicating everyday, they had no issues with the warranty company. A few months later the A/C stopped working in the middle of summer, I took it to Welford, they said it needed to be charged, it took them a week to fix that issue and once again I had to call them. 2 days after it was fixed the A/C wasn't working again, I returned it too them, and after 2 weeks of them having it they finally came to the conclusion of it needing a, A/C compressor. After weeks of calling them, they told me once again they were waiting on the warranty company. So again I called the warranty company and they told me no claim was filed. So I called Welford and finally a month later the job was done. Months later my wife was driving home from work, and called me and said the car was dead. I had to have AAA jump it and it started but was knocking extremely bad. I did not want to take it to Welford Harris so I took it to Wayne Thomas Chevrolet, they said it needs a engine but the warranty company wants to know exactly what happened to the engine, they wanted $2300.00 to diagnose it. So I pulled it out. I went to Welford and talked to Dave the owner, he said I should've just brought it back to them, so I did. After weeks of playing phone tag with Dave, he sent me to his sales manager Ben. Over 4 months, I visited and called Ben to see if they did anything to the car and there was always a different excuse. So someone told me I should talk to Valerie the owners wife and Service manager. She had no clue my GMC was sitting on her lot for over 4 months, which means Ben did absolutely nothing. She brought it in the next day and said it needed an engine too, but they did not have the tools to diagnose it for the warranty company. So trying to get Welford to help me out with a trade in for 1 month with no communication from them/Ben, I decided to take the car home. I have not been able to drive this car for 7 months now and i'm still making payments. They'd be a great dealership if they would communicate better with their customers. That had issues. If they keep running their business like this they will never be able to handle the infrastructure coming to Siler City.

My wife and I highly suggest you only buy a new car from this dealership, because if you buy a used car from them and it needs work, they'll have it for months at a time, with the only communication is you calling them. I bought a 2012 GMC Acaidia with a aftermarket warranty from them, they were super nice as any salesman should be and the owner seemed nice, then the problems starting happening. I did not even have it a day and the headlights were having issues, I brought it back, they thought they fixed it but didn't, so I returned to have it fixed, after almost 2 weeks and them sending it to a Chevy dealership, I finally got the car back, and the only phone calls was me calling them, they would never keep me updated. 2 months later the starter went in the car, I returned it to them, they had it 2 weeks with no communication, so I called them and they said they were waiting on the warranty company. I called the warranty company and they said there was no claim filed, so I called Welford and told them there was no claim filed, 1 month later the job was finally done, once again I had to call them. I took it to Massachusetts with the family and the water pump went, I took it to a mechanic in Massachusetts, they had it for 4 days, communicating everyday, they had no issues with the warranty company. A few months later the A/C stopped working in the middle of summer, I took it to Welford, they said it needed to be charged, it took them a week to fix that issue and once again I had to call them. 2 days after it was fixed the A/C wasn't working again, I returned it too them, and after 2 weeks of them having it they finally came to the conclusion of it needing a, A/C compressor. After weeks of calling them, they told me once again they were waiting on the warranty company. So again I called the warranty company and they told me no claim was filed. So I called Welford and finally a month later the job was done. Months later my wife was driving home from work, and called me and said the car was dead. I had to have AAA jump it and it started but was knocking extremely bad. I did not want to take it to Welford Harris so I took it to Wayne Thomas Chevrolet, they said it needs a engine but the warranty company wants to know exactly what happened to the engine, they wanted $2300.00 to diagnose it. So I pulled it out. I went to Welford and talked to Dave the owner, he said I should've just brought it back to them, so I did. After weeks of playing phone tag with Dave, he sent me to his sales manager Ben. Over 4 months, I visited and called Ben to see if they did anything to the car and there was always a different excuse. So someone told me I should talk to Valerie the owners wife and Service manager. She had no clue my GMC was sitting on her lot for over 4 months, which means Ben did absolutely nothing. She brought it in the next day and said it needed an engine too, but they did not have the tools to diagnose it for the warranty company. So trying to get Welford to help me out with a trade in for 1 month with no communication from them/Ben, I decided to take the car home. I have not been able to drive this car for 7 months now and i'm still making payments. They'd be a great dealership if they would communicate better with their customers. That had issues. If they keep running their business like this they will never be able to handle the infrastructure coming to Siler City.

We are very pleased with David Harris and Todd on them helping me and my wife ,Very please no pressure response would recommend anyone looking for a great used car .Welford Harris Ford . Doris and Tony Dimeo .