Jones Ford

I ordered a 2022 maverick check for up date twice a month this was June 18th 2021. To day is March 21st 2023 and all txts I sent every reply was I will check on it. Contacted Ford and they told me it was never ordered. I feel Jones Ford never did anything to help me

Very disappointed in my local and only nearby Ford dealer. To start of explaining my disappointment it goes back to March when I had all 8 of my fuel injectors install on my 2003 F350 6.0L diesel. Then 8 months later to have one of those same 8 injectors (#4 which wasn’t on of the ones that was bad in the beginning #3,#5 & #8) get stuck in the open position in which I told them that was the case upon the time I dropped it off.Any one that knows Diesel engines knows what this spells. The stuck #4 injector took out the #4 engine cylinder which in return made my work truck useless and put me out of work until probably late January at the earliest. Then here comes the slap in the face. I was told that I was pretty much right that any injector had got stuck in the open position and it killed the engine and that it would be covered under warranty but I owe them almost nearly $400 for telling me that I now need a new engine for over $17,000 (no it’s not too many zeros, you read it correctly) that they will have to find and that I was responsible for all out of my pocket. So after I spoke up by saying the warranty part that you put in caused the problem I was told that I didn’t have to pay the $400 but I still needed an engine. If I liked they would locate one call me in one or two days in which I said ok to get the ball rolling. Now going on week number 2 still nothing. Basically told me something to get me out their face which is what most do when they can’t feed you false information.

I took my Ford Explorer to Jones on 8/23/2021 for a leaking water pump. I knew the repair would be expensive, but the Explorer was in good condition and no other issues. To start the Service Writer didn’t listen to mine complain (told her the car was leaking water on the passenger side of car toward the front of engine). She wrote it up as leaking water passenger floorboard. I told her that was incorrect, but she didn’t change it. A couple of days later I was given the estimate $ 2,336 and told them to repair the car. It was 9/8/2021 before they had my car ready. In looking at the bill I notice that a charge for repairing a leak in the Highside AC service port, and they repaired that (this had to be something they damaged during the serve, but I was charged for it). Fast forward and I found my AC wasn’t cooling. Took back to them and they said the Clutch was blowing the fuse and the compressor had to be replaced. Being I have never had any issue with the AC I question them about the problem and the additional $1600 repair cost. They were unhelpful and said it was a different issue (how I was charged for a repair they did to the AC on the first service). I asked for the part and when I got it, the Tech spend time wrapping it up in bags and tape and sealing the box with a large amount of tape. I am sure I was charged for this. So, in looking at the first repair I was charged for 24 units of R-134A refrigerant and on the 10/12 I was charged for 32 units of R-134A refrigerant. So, which one is correct and was the low amount what caused the clutch to burn up? I will never purchase a vehicle from Jone’s Ford or allow them to service vehicles.