2012 Stone Rose Dr
Rocky Mount, NC 27804

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Sales: 877-898-6163

Used Cars: 855-367-8330

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Capital Ford Lincoln of Rocky Mount

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible , bad customer service

Reviewed by Natisha from Chesapeake va February 07, 2023

Took my edge there in sept of 2022. Didnt get back until Jan 27 2023. With a check engine light on. Took it in for new tires and new battery and a new alternator.The lack of communication is at an all time high there. They told me they didn't all they could do and couldn't get the light off. Even though the light wasn't on went I took it to them. I would never take my vehicle back to them. Worst experience of my life!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Hybrid Headache: Dealer at a Loss

Reviewed by Ricky from Battleborn, NCMarch 28, 2022

Car towed to dealer for repair 09/28/21. Picked up 5 WEEKS later. Car towed to dealer for SAME problem 01/28/22 [3 months later]. Picked up 4 WEEKS later. 03/28/22 [3 weeks later] car is towed to dealer again with again THE SAME PROBLEM!!! Ford C-Max 2013 SEL hybrid. Ford can invest millions & millions in selling electric/hybrid vehicles but ZERO in haying people to repair them.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent overall experience

Reviewed by Jackie from Rocky Mount, North CarolinaAugust 05, 2019

I was truly impressed with my service. They were professional, courteous, and knowledgeable. My vehicle was repaired in one day. I will use this company again.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Capital Ford Lincoln of Rocky Mount

We have a strong and committed staff with many years of experience, satisfying our customers' needs in Nash & Edgecombe counties and the surrounding areas. We are minutes from I-95 exit 138, then it's exit 468A off Hwy 64 to Hwy 301S, then we are right next to Dunkin' Donuts... we look forward to seeing you. We are a full service franchise dealership for Ford & Lincoln with ROUSH and SVT vehicles. We have Certified Pre-Owned Ford and Lincoln's, in addition to our huge inventory of used vehicles such as Mercedes Benz, BMW, Land Rover, Hummer, Chevrolet, Toyota, Honda, Nissan, Volkswagen etc... We also carry Corvette, Cobra SVT Mustang, a large selection of diesel heavy duty trucks, and luxury SUV's, Lincoln Navigator, Cadillac Escalade, Infinity, Lexus, as well as many other models.

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