See all dealerships near Rocky Mount, NC that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Terrible , bad customer service
Took my edge there in sept of 2022. Didnt get back until Jan 27 2023. With a check engine light on. Took it in for new tires and new battery and a new alternator.The lack of communication is at an all time high there. They told me they didn't all they could do and couldn't get the light off. Even though the light wasn't on went I took it to them. I would never take my vehicle back to them. Worst experience of my life!
Maximum rating = 5
Hybrid Headache: Dealer at a Loss
Car towed to dealer for repair 09/28/21. Picked up 5 WEEKS later. Car towed to dealer for SAME problem 01/28/22 [3 months later]. Picked up 4 WEEKS later. 03/28/22 [3 weeks later] car is towed to dealer again with again THE SAME PROBLEM!!! Ford C-Max 2013 SEL hybrid. Ford can invest millions & millions in selling electric/hybrid vehicles but ZERO in haying people to repair them.
Maximum rating = 5
Excellent overall experience
I was truly impressed with my service. They were professional, courteous, and knowledgeable. My vehicle was repaired in one day. I will use this company again.
Maximum rating = 5
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