White Ford

White Ford is an excellent dealership to do business with. Our buying experience was great as they were easy to work with and extremely fair with their pricing. We drove over an hour and a half to do business with White Ford and happy that we did.

Wasn't happy when I bought my new factory ordered from them and it took a week to find out why seats wouldn't work. Now years later, service department kept car for 3 days , couldn't find intermittent problem ( understandable) and DID NOT fix door lock that was requested to be fixed during that time.

If I could give zero stars, I would! I have never in my life had such a horrible experience. I took my vehicle to the dealership for service. I initially went in to get my check engine light checked and issue resolved. They contacted me after a full day diagnostic to inform me that I needed new spark plugs and a fuel injection treatment. The next day, they called and stated that "there are some loose wires (unknown wire name/type, never stated or confirmed) that they will repair "at no cost"". Weird cause we know they don't do anything for free. I had to call them around 4:30 for an update on my vehicle whereas the service lady stated that she was writing me a quote and there was ALOT that needed to be repaired. Long story short, I went to pick up my vehicle and my perfectly running SUV was shaking uncontrollably and would barely switch gears and pick up speed. The check engine light blinking and I barely made it home. I called the service rep Ashley immediately and asked her why my vehicle was no longer running properly, she stated that she did not know but she that she told me that I would need to get those things on the quote she gave me fixed($6000+ quote btw). She said that it could have started happening during the test drive. (A Lie) Frustrated and upset, I found a mechanic shop the very next morning who ensured me that he would get to the problem of what they had did, he found that "wires" had been played with as if someone tried to do something to fix them. He also was sure that my issue had NOTHING to do with any of those things they listed on that quote, but was with the fuel harness (which Ford obviously had been messing around with), he identified and fixed the problem, solved the check engine light, and had my vehicle driving perfectly in less than 24 hours and at a quarter of the cost that White Ford charged me to screw my vehicle up! I thought I was in the best hands by going directly to the dealership, but I was truly screwed over with no apology or accountability. They assumed I would be dumb enough and forced to come back to spend $6000 on issues that were not urgent. Leads me to believe they sabotaged my vehicle just for a repeat customer. When in reality, I was more than willing to return for all of my future service needs until then. I couldn't prove my case, so I just put it in God's hands and left it alone. I hope Ashley and the rest of the crew received whatever commission they needed from that horrible service they provided!