Lots of Wasted Time and Money Unfolding Dishonesty
Reviewed by Ryan Houston
in Weaverville
December 31, 2019
Contacted 'lead truck sales man' Tim Mallard Dec 6th 2019 concerning a new dump truck purchase for by the end of the year, and had 43 emails resulting in four trucks recommended by Tim Mallard. I very distictly and carefully told Mr Mallard that I would have to travel 4 hours, and firmly notified of the intent to purchase a 2018 F-750 dump truck, that was suggested to me by Tim Mallard. Upon arrival with an employee, and after having hosted meals and the overnight stay, we arrive to the dealership early to test drive the dump truck only to find that the truck did not dump, and a mechanical error code was shown on the dash. Tim did admit this was a repo vehicle after I began to ask more direct questions. Tim did have a mechanic look over the truck AFTER we had arrived, found the issues, and it took us 3 more hours to have the mechanic say it had an electrical issue and he could begin working on it. No thanks. So we gave Tim Mallard a chance to price an alternate vehicle he had in stock on the lot, and he did so with the claim it would be 'fleet priced' based on for rebate. The total price came to within $100 of our local Ford truck dealership back in Asheville NC. So in summary, I've paid an employee for 2 days time, driven 460 miles, stayed at a hotel and paid for 6 meals out of town to find out the truck being advised to me had mechanical issues, and wasn't ready, then in giving Tim Mallard of Capital Ford a chance to redeem themselves in pricing an alternate vehicle, they priced it the same as a dealer I only shopped once, that was my local dealership. Knowing the damage inflicted monetarily to me, I would have expected at least a clear $1,500 to $2,000 over another dealer's first price anyways. Nope, same price. Side notes; when I'm buying a $90k or $70k truck, I don't expect to hear the F*** bomb, nor be called 'Dude' as I discuss the vehicles with Ford sales staff. I especially do not appreciate my time being wasted, and the irritation shown by the salesman Tim Mallard to myself AFTER I found bugs with the initial sale, and/or asked any questions about it prior to me making this large of a purchase.
Was done wrong
Reviewed by Wanda
in Durham
December 28, 2019
Went to purchase a new vehicle
Was offered a nice used vehicle
Dealt with a nice salesman for over 3 wks done paperwork was approved went to drive it and they let someone else drive it sold out from under me
Crazy for my Taurus
Reviewed by Robin B
in Durham, NC
December 20, 2019
Extremely happy with my new vehicle. I appreciated John Smith working with me to get the details finalized to make this happen. Already recommended Capital Ford and my salesman Johnny Miller to a neighbor.
