1992 Rockford St
Mount Airy, NC 27030
Sales: 336-789-9593
Used Cars: 336-789-9593
Sales Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:30pm |
| Tue | 8:00am – 5:30pm |
| Wed | 8:00am – 5:30pm |
| Thu | 8:00am – 5:30pm |
| Fri | 8:00am – 5:30pm |
| Sat | Closed |
See all dealerships near Mount Airy, NC that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Liar, Liar pants on fire, will not honor warranty
Do not buy a vehicle from this dealership. They will NOT honor their warranty. Salesman said truck came with a lifetime drive train warranty. When truck had engine problems the service dept said truck did not come with extended warranty, when I asked salesman he admitted he made a mistake at time of sale & could do nothing.
Maximum rating = 5
Honest, Friendly, Dependable Staff
We have bought 5 vehicles from this dealership and will always go here first. Jeff Wall is the best and we love the service crew!
Maximum rating = 5
False advertising, transmission failure
We purchased a used Jeep Wrangler for this dealer ship just a few weeks ago. I searched far and wide across the state and did a lot of research before making my purchase- came to find out the warranty advertised with the vehicle was not valid - although part of the listing. It was false, misleading, despite a tiny disclaimer at the bottom of each web page. We were pretty upset, but already so vested so decided to still make the purchase. Big mistake, the integrity issues continued. We were assured the car was in great shape and just came out of inspections in their service department. Within a week, the check engine light was on and we took the vehicle to the Jeep dealership near us to get it checked out. We’ve been told the entire transmission needs to be replaced. How does this happen? How is this missed in a vehicle that was just inspected? We paid 40k plus for something that had such a substantial mechanical issues. This is a branding, reliability, integrity, ethics issues. Please beware when dealing with this dealership. On top of this, instead of apologizing - after we shared this with the dealership, the sales manager called my husband and started arguing with him over the phone- there was no offer to help or cover, he refused to take responsibility for selling us something with this big of an issue. Who does this? He also refuses to take accountability for the false advertising on their website. This is an good old boy mentality and man does not understand the power of social media and digital marketing. This experience has been terrible through and through and I hope this does not happen to others.
Dealer Response
Hey Celise, thank you for your open and honest feedback, this is how we improve processes and our customer’s overall experiences. I am glad I have had the opportunity to speak with your husband regarding your concerns and appreciate the opportunity to work together to attempt to make the rest of this as smooth as possible. To address your concerns, the lifetime warranty is something we are very proud of being able to offer and it is available for the majority of our vehicles with very few exceptions. Unfortunately, your vehicle was one of the exceptions. We understand that this was your dream vehicle and understand that this is why you chose to move forward regardless of the knowledge that it did not have the Life Time Warranty once you arrived at the dealership. We also understand that you did not wish to purchase the optional warranty coverage that was made available to you. Our administrative team was made aware through our conversations with you that the automatic internet template included a note about the lifetime warranty even before the individualized vehicle description was input, this is where the problem lies. We did immediately get with our internet page company and got this corrected to ensure this is not automatically included in the template moving forward. As to the transmission, this is truly unfortunate and absolutely not the standard. Car buying should be an exciting time and that certainly has not been the case for your family, however, I am happy we were able to arrive at a resolution that we would travel to you and provide you with a vehicle loaner, pick up your jeep and have it repaired, and bring it back to you upon completion. As I mentioned to Mr. Vaughn, our reputation in the community is impeccable and we take a lot of pride in taking care of our customers and our community and your experience is not the standard. We look forward to working towards a solution and getting you back into your dream Jeep. Thank you again for your patience and understanding and for taking the time to speak with us and to work through these concerns together.
Maximum rating = 5
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