Green Ford - NC

I am writing this message because of the ongoing (nightmare) experience I am having with Ford service Green Ford in Greensboro, NC and the subsequent lack of support I have received from a Willie Rice with the Ford Motor Company CX Concern team. My personal fiery experience from down below began when I dropped off my Ford Fusion on 12/20/24 at Green Ford after making an appointment 3 weeks in advance online due to receiving check engine and see manual warning lights which also cause a horrible engine shuttering/performance. After 1 or 2 proactive calls from @greenford shortly after drop-off, I had to initiate all correspondence thereafter. With at least 6 separate attempts, including a call where I had to suggest/instruct the service advisor on steps of troubleshooting, they finally “claimed” that they had fixed everything creating the 2 warning lights. Also, this “fix” was completed after multiple attempts from me begging the dealer to fix and return my vehicle due to a pre-planned (and paid for) vacation that would require me to have a vehicle. I received a text on 1/21/25, a total of 32 days without a car, when the dealer finally told me that the car had been fixed. On the early morning of 1/22/25, while driving to an airport out of my hometown, I received a “see manual” error message and immediately texted the photo to Josh, my previous assigned service advisor. I did make it to the airport and upon my return on 2/1/25, I have now had either/both the check engine light and/or the “see manual” errors appear every day that I have driven the vehicle a distance further than the battery allows. After returning from vacation on February 1st I made several attempts of contact and I have never received any returned communication from the service advisor, service manager, nor the general manager of Green Ford. I then sent a social media message about my experience and was told that an escalation service ticket/case (CAS-53232206-X5D6W6) had been opened and I was contacted by a Willie Rice with the Ford CX Concern team. After communicating back and forth, including me explaining my experience and providing a photo, Willie informed me that I would need to schedule a new service for the vehicle to be diagnosed. I asked Willie to assist me with scheduling and procuring a loaner vehicle for this new service appointment and I have not received any response from Is this the way Ford treats a customer who has purchased several vehicles (at one time 3 of the 4 vehicles I owned were Fords) from your company? Is there anyone with your company actually willing to take ownership over my service?

I have been to green lincoln today trying to buy a 2020 lincoln natulis. You have advertised 2 2020 lincolns for 29995. After going to the lincoln store. I was told the price of these 2 cars is 33995 and 35995. The salesman there told me that green Ford does the advertising for green lincoln. I went to green Ford to find out why the prices on the cars were 6000.00 more than the advertised price. Needless to say no one there could give me a good answer. Just wanted you to know that this is a terrible way to treat your customers. I plan on contacting new 2 about this so maybe they can get an answer as to what is going on. This is why green has such a bad reputation and I hope that they read this and respond.

My experience was one of the best I have ever had at had at a dealership. My salesman was very knowledgeable, friendly, was not ever pushy and was very happy to give me what I wanted to see. My salesman name was Carter and I would tell anyone if they wanted honest, friendly, knowledgeable salesman ask for Carter.