4910 Sylva Road
Franklin, NC 28734
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Franklin, NC that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Absolutely frustrating service department.
Absolutely frustrating service department. Dropped our Edge off over two weeks ago for transmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!
Maximum rating = 5
I have bought 3 vehicles and found Franklin Ford stands
I have bought 3 vehicles and found Franklin Ford stands behind their warranty. Friendly service department with management & staff who are very knowledgeable. Sales crew members are patient, not pushy.
Maximum rating = 5
Bought Ranger from sales person Vickie Carver
Bought a 2021 ranger good experience. Bought at sales event on 6/6/2022. From sales person Vickie Carter. Am very happy with my purchase. Of blue 4x4 ranger
Maximum rating = 5
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