5202 Raeford Road
Fayetteville, NC 28304

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Reviews of LaFayette Ford - NC

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Customer Service

Reviewed by Sayed from Fayetteville, NCApril 28, 2022

Mr Mark is an outstanding and professional customer service agent at Lafayette Ford Dealer. He really helped us a lot to find and get our great deal

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Sayed, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At LaFayette Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Julie in the Lincoln Service Dept is Awesome!!

Reviewed by Kelly from Hope Mills, NCMarch 20, 2021

Julie is always pleasant and very attentive to customers needs. The level of customer service she provides is AMAZING! She makes servicing a Lincoln easy.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We are happy we could make your experience with our Lincoln Service Department a positive one! Our team is dedicated to providing top-quality service, and we're glad to hear that your experience reflected this.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Surprised I wasn't told about discounts

Reviewed by Renee Hughes from FayettevilleOctober 12, 2020

Looked at new suv. Asked about discounts, farm bureau, military, etc that my neighbor told me about (she just bought a new car). However when asked, was told offers had expired. Got home, started looking online and lo and behold there were the discounts I had just asked about. Wont be back.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Renee, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. If you?d like to discuss this matter with one of our staff members, please give us a call at (800) 810-7493 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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