5331 N Roxboro Rd
Durham, NC 27712

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of University Ford North

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience

Reviewed by Etdukes from North Augusta, SCFebruary 14, 2023

I purchased a Mini Cooper from them on the 28th of January and the night before we came to pick it up I get a call at 9pm from my sales agent (Jennifer) stating that the car cannot be driven home due to a plastic cover for the motor missing. She states that I can come purchase the vehicle, test drive it, and they will have it delivered to my house in NO MORE than a week. I get there, test drive the vehicle and was told that it will be at my house by friday(Feb 3rd). Mind you the vehicle was able to be test driven but not driven home?? We looked at the motor and it was a piece that could be easily snapped on. Anyways, throughout the week I call to make sure everything is going smoothly and rarely am I getting an answer from my sales agent(Jennifer), and when I am she starts backpedaling on what she’s said stating that she never said the vehicle would be here by Friday but that the part will be here by then. The delivery is unknown until the part is installed and might be here by Sunday.. but now she doesn’t know. Which is a blatant lie considering me, my fiancé, and my 7 year old sat right there and listened to her say it would be delivered by the 3rd. My fiancé then calls the parts and service dept to get a clear answer and turns out they ordered the wrong part and it is now supposed to be there monday(6th). At this point we’re feeling like we’re getting a run around. My fiancé then contacts Dan (the manager) since the sales agent can’t seem to figure this out for us. Dan tells my fiancé on feb 3rd(friday) that the car now needs a wiring harness and some other part and that both parts should be delivered and installed by Monday or Tuesday and car should be delivered Tuesday. We were then told by that Friday, Friday comes along and we’re then told Monday-Tuesday, Tuesday comes along and we’re told Thursday (hopefully). We have called Dan many times and every time we do he’s either not answering or “stepped out of the office”. Then when we FINALLY get him on the phone he talks over us the entire time and says he will “let us know updates”.. well of course on most occasions he doesn’t actually do so. ALL we’ve gotten is a runaround with these people. I already have a payment showing due at the end of the month (2 weeks away) and my car isn’t even here. They keep finding a reason to not deliver my car.. I’m a creature of habit and usually shop at the same places if I have great experiences but this was one of the worst ones I’ve ever had. I will never shop here again and I will NEVER recommend ANYONE shop here. I’ve warned my family and friends in the area of NC to avoid University all together. Fix your business and get better employees and then MAYBE you’ll get better reviews. If you’re shopping for a car.. you’re WAY better off going up the road to another dealer to avoid this problem.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Customer Service

Reviewed by Jimmy Sharp from Mill Creek, WVApril 17, 2022

The salesman, Tim Pleasant, was by far the most professional and easy to work with salesman that I believe I have ever worked with. Tim was very timely in getting requested information back to me and always followed through on what he said he would do. Tim took the time to take a video of truck as well as took time to get a mechanic to help verify question I had about the engine. Tim is truly committed to providing a great customer service and making sure the buying experience is as good as possible. Thanks Tim

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

5 Stars for the team, especially Carlos!

Reviewed by Haley Buckner from Durham, NCJuly 29, 2020

Carlos reached out to me after seeing an ad I posted on Craigslist for my car that I had posted for sale! I came in and he helped me out so much to get my car traded in and paid off completely, and then helped me find a car in my budget. He was not pushy at ALL, and didn’t try to talk me into anything more than he knew I could afford! He took his time with me and was extremely patient. He even suggested I test drive more than one vehicle to decide which one I liked the most! I highly recommend him to anyone who is wanting to make sure they don’t feel pressured into anything, want to feel comfortable when buying their car, and TRUST that they are getting the best deal!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About University Ford North

We are a smaller satellite store of our main store University Ford Inc. University Ford North is located at 5331 North Roxboro Rd Durham NC 27712. We have new Ford cars truck and sport utility vehicles in stock as well as a good selection of quality pre-owned vehicles. Also we have Parts Rental and Service at our location. Call us today at 919-536-3673 to help us serve you.

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