University Ford North

I’m just Correcting a recent post that I wrote about University Ford I’m 100 percent satisfied with Wesley he’s a Great representative at the University Ford team and I appreciate him for just taking the time to get me in at the last minute because I Didn’t call in advance before bringing my car, and Wesley took out the time to diagnose and fix My Car and he did an Excellent Job I feel bad saying that he wasn’t really doing what I thought should have been done, So Please Please Don’t take the last posted review regarding my experience with them at University Ford North because I Would and Am going to Tell All of My Friends and Family to please go to them if you’re in need of Excellent Service, Professional Service and Great Work done to your Ford vehicle, Please Please Go to University Ford North on Roxboro Road in Durham!!! And whenever I do get a New Vehicle, I’m Going Straight to University Ford North cause I want Experts selling Me my next vehicle Because they put a New Engine in my 2018 Ford Escape when I first purchased it from A dealership in Raleigh, They really handle it with the Best car even though I was Not on my best response because I was Not being Patient but I must admit that Wesley sat me down in his office and explained every single step that had to be done to fix my car, and I felt Soooo embarrassed for my actions and I did Apologize to Wesley, and Again I Can Honestly say” I’m Sorry for my actions and words that I posted earlier because Wesley is One Hellava Representative for University Ford North and Yessss, Please if Anyone needs a Good Car, Service and Great Maintenance Service Do hesitate to contact Wesley at University Ford North in Durham on Roxboro Road here in Durham NC!! Love & Appreciate You again Wesley!!! And I Owe You Lunch and I’m coming back tomorrow when I Get off to give You the Money to Buy yourself Lunch from Me!!!!!

I purchased a Mini Cooper from them on the 28th of January and the night before we came to pick it up I get a call at 9pm from my sales agent (Jennifer) stating that the car cannot be driven home due to a plastic cover for the motor missing. She states that I can come purchase the vehicle, test drive it, and they will have it delivered to my house in NO MORE than a week. I get there, test drive the vehicle and was told that it will be at my house by friday(Feb 3rd). Mind you the vehicle was able to be test driven but not driven home?? We looked at the motor and it was a piece that could be easily snapped on. Anyways, throughout the week I call to make sure everything is going smoothly and rarely am I getting an answer from my sales agent(Jennifer), and when I am she starts backpedaling on what she’s said stating that she never said the vehicle would be here by Friday but that the part will be here by then. The delivery is unknown until the part is installed and might be here by Sunday.. but now she doesn’t know. Which is a blatant lie considering me, my fiancé, and my 7 year old sat right there and listened to her say it would be delivered by the 3rd. My fiancé then calls the parts and service dept to get a clear answer and turns out they ordered the wrong part and it is now supposed to be there monday(6th). At this point we’re feeling like we’re getting a run around. My fiancé then contacts Dan (the manager) since the sales agent can’t seem to figure this out for us. Dan tells my fiancé on feb 3rd(friday) that the car now needs a wiring harness and some other part and that both parts should be delivered and installed by Monday or Tuesday and car should be delivered Tuesday. We were then told by that Friday, Friday comes along and we’re then told Monday-Tuesday, Tuesday comes along and we’re told Thursday (hopefully). We have called Dan many times and every time we do he’s either not answering or “stepped out of the office”. Then when we FINALLY get him on the phone he talks over us the entire time and says he will “let us know updates”.. well of course on most occasions he doesn’t actually do so. ALL we’ve gotten is a runaround with these people. I already have a payment showing due at the end of the month (2 weeks away) and my car isn’t even here. They keep finding a reason to not deliver my car.. I’m a creature of habit and usually shop at the same places if I have great experiences but this was one of the worst ones I’ve ever had. I will never shop here again and I will NEVER recommend ANYONE shop here. I’ve warned my family and friends in the area of NC to avoid University all together. Fix your business and get better employees and then MAYBE you’ll get better reviews. If you’re shopping for a car.. you’re WAY better off going up the road to another dealer to avoid this problem.

The salesman, Tim Pleasant, was by far the most professional and easy to work with salesman that I believe I have ever worked with. Tim was very timely in getting requested information back to me and always followed through on what he said he would do. Tim took the time to take a video of truck as well as took time to get a mechanic to help verify question I had about the engine. Tim is truly committed to providing a great customer service and making sure the buying experience is as good as possible. Thanks Tim