7601 South Blvd
Charlotte, NC 28273

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Sales: 844-629-8691

Used Cars: 888-542-2965

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Mark Ficken Ford Lincoln

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

2432 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My service writer, Liza is thorough, very personable and

Reviewed by Randy Hager from Charlotte,NCDecember 04, 2025

My service writer, Liza is thorough, very personable and kept me informed along the way! She?s the best! There were no surprises and the work done on very timely basis.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Randy, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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Maximum rating = 5

5.0 (out of 5)

Very professional reality-based after-purchase care.

Reviewed by Lane Jacobs from Charlotte, NCDecember 04, 2025

Very professional reality-based after-purchase care. Market competitive rates. I purchased tires and had them mounted and Mustang GT alignment checked. Tire price was competitive with on-line well-known sourcing as well. The dealership is modern, clean, well-maintained. The team is always positive and it is clear everyone enjoys working there. Luke was an excellent service advisor- direct, efficient, effective.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Lane, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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Maximum rating = 5

5.0 (out of 5)

Great service and friendly staff.

Reviewed by CarReview from Charlotte, NCNovember 28, 2025

Great service and friendly staff. Communication between night and day staff makes getting answers about your car difficult. Kayla in service was very helpful though!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Maximum rating = 5

About Mark Ficken Ford Lincoln

Welcome to Mark Ficken Ford Lincoln Located in Charlotte NC. Mark Ficken Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Mark Ficken Ford Lincoln a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford or Lincoln you've come to the right place.

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