5411 N Tryon St
Charlotte, NC 28213
Sales: 888-821-0830
Used Cars: 980-655-4697
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Charlotte, NC that carry Ford
Overall Rating:
2.9 (out of 5)
87% recommend this dealer
565 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I inquired about a vehicle that was used and on auto
I inquired about a vehicle that was used and on auto trader and was told that it needed a tire and would be ready to come look at that day. This vehicle was part of the RAV program, which was explained to me. I got it text message to come schedule the appointment to see the vehicle because it was ready, I schedule the appointment a day ahead and got a call that morning to confirm that I was going to be there when I show up the vehicle interior was completely torn apart and the vehicle was not ready to show at all. It also had a sticker on the front windshield that this vehicle is not for sale , I drove an hour and a half to come look at this vehicle and it was in this kind of shape which was amazing to me. No one had any clue or communicated to me that it was in this kind of shape. I would never trust anyone at that dealership with that kind of communication Performance and poor management has been my experience
Dealer Response
Gregory, thank for you taking the time to share you experience with us. We apologize for the miscommunication between our sales and service staff. We have worked with both sides to ensure that this does not happen again in the future. We also appreciate you taking the time to speak with Brandon regarding your visit. If there is anything we can do to continue helping you in your car buying process, please let us know.
Maximum rating = 5
Spoke with Shantelle on their 2020 Mustang GT500.
Spoke with Shantelle on their 2020 Mustang GT500. Found out when I asked her if it has a clean title, that the car has a branded title as it is a Lemon Law return. No where in the ad or any "fine print" does it say that in the listing on their website - you only find out if you look at a Carfax or ask someone. Branded title on a 2020 $68K car ?!?!?! Very difficult to get a loan or even insurance - you need to say all this on the ad so I dont waste my time or theirs. A little deceptive I think - you be the judge!
Maximum rating = 5
See recent complaint on consumerfinance.
See recent complaint on consumerfinance.gov on this company and all it's bad reviews on Facebook and really pay attention, honesty, integrity, and forthcoming truth is not in their vocabulary. Instead you get violations all over the place of TiLA. 15 USCode 611, 662, and numerous other acts., I personally was given a fake credit report today and lied to about being approved by essentially every sales rep today and especially the sales manager, there's no telling what factors they blatantlyused to discriminate against me today, but the recorded calls, fake paperwork, and continual usage of my credit authorization after committing verbal fraud will be a nice one to process to close out 2024....cheers to the battle ahead, only the strong and honest will prevail. All I wanted was my bronco
Dealer Response
We appreciate you reaching out regarding your recent visit in to our dealership. Unfortunately, we were unable to obtain a driver's license needed to test drive a vehicle on our lot. Your credit application was submitted to several different lenders which required specific documents for lender approval. Without the necessary documents requested, we were unable to sell you a vehicle. We did eventually ask you to leave the property due to inappropriate behavior. If you would like to discuss this, we are open to doing so. We can be reached at 704-598-2599. - Rob Satter, Jr. - Executive Manager
Maximum rating = 5
Welcome to Capital Ford of Charlotte! Formerly known as Young Ford Inc. we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and it customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte located at 5411 N Tryon St Charlotte North Carolina is happy to tell you that we've been serving the Huntersville Gastonia Hickory and Concord NC area.
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