5411 N Tryon St
Charlotte, NC 28213
Sales: 833-314-1069
Used Cars: 833-314-1069
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
See all dealerships near Charlotte, NC that carry Ford
Overall Rating:
2.9 (out of 5)
86% recommend this dealer
573 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
WARNING!
WARNING! This place is proud to be one of the biggest sellers of lemons. When confronted with selling one without clear communication of the bad title, they will squirm at your paper trail, but not accept responsibility: "I wouldn't call it fraud, maybe just miscommunication." If you are duped into buying from them, you had better be prepared to drive the car 'til death, because you will not be able to resell it or trade it in anywhere else (they say, when challenged, that they will, but....). Run. Walk. Take the bus. Just don't go here.
Maximum rating = 5
Although I haven’t made a purchase yet, I wanted to take
Although I haven’t made a purchase yet, I wanted to take a moment to recognize Jadon Shy for his outstanding service. He was friendly, helpful, and knowledgeable, and truly stood out during our interaction. His professionalism and attentiveness made a strong impression, and I appreciate the support he provided. Thank you for fostering such a positive experience.
Maximum rating = 5
TWO WEEKS WAIT FOR A DIAGNOSTIC THAT NEVER
TWO WEEKS WAIT FOR A DIAGNOSTIC THAT NEVER HAPPENED,SERVICE DEPARTMENT NEVER CALLED BACK LEFT PLENTY OF MESSAGES TOO GET UPDATE ON MY CAR ,GUESS NO ONE HAD TIME BUT TOO HOLD ON THEN PHONE HUNG UP, CAR BEEN SITTING IN THE SAME SPOT FOR A WEEK, FIRST END FIRST OUT SHOULD BE A MODEL SOLGAN TO GET SERVICE REPAIRS OUT ,,,INSTEAD OF HOW MUCH MONEY U GO BILL THAT CUSTOMER,99.00 DIAGNOSTIC WAS A GOOD SALES PROMOTION TO GET CUSTOMERS IN BUT MY DIAGNOSTIC NEVER HAPPENED, SORRY MANAGEMENT THAT TRICKLES DOWN TOO POOR EMPLOYEES ATTITUDES
Dealer Response
Mr. Davis, thank you for reaching out regarding your concerns. As you are aware, you brought your vehicle in on 7/16/25. We let you know that we would look at it on 7/17/25 and try to duplicate the concern you were having. After multiple attempts over multiple days, we let you know that we were unfortunately unable to duplicate the concern during the time we had the vehicle. Since we had no proof of what was actually wrong with the vehicle, we did not want to start recommending parts that may or may not fix your concern. We work very hard to provide our customers with the most accurate diagnosis possible and would never want to sell something to a customer that may not be needed. Since we were unable to diagnose the concern, we did not charge you anything at all to look at your vehicle multiple days in a row. If there is anything else we can help you with, we would be happy to do so.
Maximum rating = 5
Welcome to Capital Ford of Charlotte! Formerly known as Young Ford Inc. we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and it customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte located at 5411 N Tryon St Charlotte North Carolina is happy to tell you that we've been serving the Huntersville Gastonia Hickory and Concord NC area.
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