769 Champion Dr
Canton, NC 28716

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Reviews of Ken Wilson Ford

Overall Rating:

4.6 (out of 5)

96% recommend this dealer

232 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had a 9am appointment at Ken Wilson Ford to have my

Reviewed by Mr Borges from Canton,NCMay 23, 2024

I had a 9am appointment at Ken Wilson Ford to have my 2021 Ford F-150 wire harness recall taken care of. I called the day before and spoke to the Service Supervisor,Dustin Forehand, to confirm and make sure they had the parts in stock and they would be able to perform the recall. He assured me that they should have the parts in stock and it was a simple fix and I could just wait for the vehicle. I showed up at 8:50am and talked to a service advisor and he said he couldn’t find my appointment, even though I spoke to the Service Supervisor the day before, and he told me that it would be a while since they were shorthanded?? I was totally disappointed and just left, even after I spoke to the Service Supervisor the day before to avoid any issues and this was the results. I would not recommend this service dealership because it’s obvious no one knows what is going on, despite scheduling and confirming with the Service Supervisor. This Ford Dealership used to be a five star dealership, but now since Crossroads purchased it, it has drastically changed for the worst. I ended up purchasing a new vehicle from another Ford dealership out of town, despite purchasing a new vehicle in 2020 from them, because this dealership continues to be disappointing despite trying to give them another chance.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

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Maximum rating = 5

5.0 (out of 5)

joanieacton12@gmail.com

Reviewed by Joanie Acton from Asheville, NCJanuary 20, 2024

We were dealt with in a very professional manner yet treated like family. Every aspect of the purchase was smooth and once the deal was completed, the car was cleaned and brought to us. Excellent service! I would highly recommend buying your next vehicle, new or preowned, at Ken Wilson Ford.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Joanie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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Maximum rating = 5

5.0 (out of 5)

Purchasing New Truck

Reviewed by Sandra Maney from Sylva, NCJanuary 12, 2024

Excellent experience buying a new truck. No hassle no pressure. Eddie & Danny were AWESOME! They were so helpful and made this a very easy process.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Sandra, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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Maximum rating = 5

About Ken Wilson Ford

Buying a car doesn't have to be hard. We can help.

Our Dealership has built a reputation on providing courteous honest service. Our customers appreciate the way we do business and we know you will too.

We are located in Canton North Carolina just off I-40-Exit 31 near Asheville NC. We service the surrounding counties of Haywood Buncombe Madison Jackson Henderson & Polk. We carry the areas largest Heavy Duty and Commercial Truck selection and can assist you in making the right selection which best meet your automotive needs.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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