Stearns Ford in Burlington including address, phone, dealer reviews, directions, a map, inventory and more

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602 Alamance Rd
Burlington, NC 27215

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Sales: 336-792-2530

Used Cars: 336-223-7172

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Stearns Ford

Overall Rating:

3.7 (out of 5)

89% recommend this dealer

284 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Everyone was very helpful.

Reviewed by jawmsMarch 23, 2023

Everyone was very helpful. Great experience! It was nice to work with female sales agent. Sometimes the male agents at other dealerships don't work well with a woman purchasing a car.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My mother dropped off her car for repairs in December

Reviewed by KelitarussellMarch 18, 2023

My mother dropped off her car for repairs in December 2022. They told her that it would take a month because the part she needed was on back order. The repair to her car was still under warranty, but the catch was she had to leave the car there. It is now March 18, 2023 and her car is still there. The back order part came in over a month ago. Every time my mother calls they tell her maybe at the end of the week. She has since made 3 car payments on a car that is still sitting on their lot. She also is paying car insurance and they didn’t even offer her a courtesy car. I wonder if they do all their costumers the same way!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Sue Boo

Reviewed by Suanne Walton from Burlington, NCMarch 14, 2023

Very pleasant. In and out no problem. Quick process. Listened to what I was looking for and found it for me.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Suanne, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Stearns Ford

Welcome to Stearns Ford! Located in Burlington NC Stearns Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Stearns Ford a good one for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you have come to the right place.

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