Ford
New Car Dealership in Asheboro, NC
Overall Rating
4.4/5
Read dealer reviews
Asheboro Ford is proud to be one of the premier dealerships in our area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Asheboro Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place. Call 866-795-6196 for your No-Obligation Internet Price Quote from our Internet Department
If you're looking for service for your new Ford, Asheboro Ford Lincoln's trained mechanics can help keep your new car running like new. So give them a call!
Asheboro Ford Lincoln Reviews
Overall Rating
4.4/5
30 out of 35 people recommended this dealer
Overall Facilities:
3.9/5
Careless and Negligent
Reviewed by ccarey
in Richlands, NC
October 25, 2019
We bought a used vehicle from them that they did not disclose to us that it had been in an accident with right side impact. Every advertisement, sales associate and the auto check stated that this vehicle had been in no accidents. We only found out because our financial institution ran their own vehicle check. This was upsetting but we were willing to let it be since we already bought the vehicle. However, 5 DAYS after we bought the vehicle we can’t get the car to turn on. Then 2 days after that the car won’t turn on, and we discover the linkage in the transfer case is broken. I called the dealership and spoke to both Mike from sales and Rich who does financing and they told me to take the vehicle to a Jeep dealership to get it repaired as the repair will be covered by the warranty that came with the vehicle and that Asheboro Ford would cover the deductible amount. It’s an unfortunate situation but they did offer to pay for the deductible which was very much appreciated.
BUT THEN, we find out that Rich incorrectly filed the warranty and put it under a vehicle we didn’t even buy. So our warranty was essentially invalid. I call them and they tell me they are going to fix it. Well our vehicle was fixed and the warranty still hadn’t been corrected. The next day Rich tells me that the warranty has been fixed and that he has contacted the repairing dealership to let them know.
I then get a call from the repairing dealership that this repair isn’t covered by my warranty, despite being explicitly told by multiple members of Asheboro Ford that it was. So I call Asheboro Ford to talk to Rich and he said he was going to figure it out for us. He even called our service manager at the other dealership and assured him that this was going to be taken care of “one way or another”.
The next day, the day we told Rich we were going to go pick up our vehicle, I called Asheboro Ford to get an update and Rich is conveniently out of the office and our car hasn’t been paid for. I call and speak to a manger, Chris, and he said he would find out some more information for me. I called several times after that and Chris was never available. We showed up in person and a manger wouldn’t even speak to us. We were reassured by Amy that we would be getting a call regarding the situation the next day. We did not. I have called every couple days since then and every time I call I am told they are “working on it” and that they will call back with an update. They never do. It has been 3 weeks since our last correspondence with the dealership and no manager will return our calls.
We were told by the dealership that this vehicle had been thoroughly inspected- it clearly wasn’t. We were told by the dealership that this vehicle had not been in an accident- it was. We were told we would have a warranty on the vehicle, but they carelessly mishandled the execution of the paperwork for it. They told me to take my car to the repair facility and that it would be covered - it wasn’t. They told us so many things that turned out to be blatant lies.
I was originally going to write a 5 star review because we had such a great experience with the sales team the day we bought the car. But they are clearly an incompetent dealership who is negligent and misrepresents the vehicles that they sell. Buyers beware.
Liars THIEVES and wrecked cars
Reviewed by Chris
in Pittsburgh pa
July 17, 2019
Hello I'm interested in your green Mustang. Can you tell me more about it. Arron Hedrick says: "it's a very nice car like new" I say how about paint work or any accidents? Arron says: "no paintwork no accidents all like new, can I get a deposit to hold it?" Me I suppose but if I get there and it isn't as nice as your saying can I get my $500 back? Arron says: "dude it's not a problem dont worry about it" so I go and get all the money for the "like new no paintwork Mustang" and drive 500 miles to go pick it up. What do I see when I get there? Well if you read the reviews for Asheboro Ford you can probably guess by their 1.9 star average dealer rating the car was infact wrecked and the whole side was painted a different color of green. So I say I'm going to pass on the car after hours of them trying to pressure me into it. I decided to pass and take the loss of time and gas. May I get my deposit back now please. Ashboro Ford says: that's against our policy. Me: well Aaron said I could get it back. Asheboro Ford says: well your screwed that's how we do things here. Three days later Amy Cox contacts me after posting a truthful review begging me to remove it and that she would give my deposit back. So I removed my first truthful review and within one hour she calls and says deals off and hangs up. Well guess what Asheboro Ford, Amy Cox and Arron Hedrick... I can put my review rite back up #dirtydealership #thieves #liars #AsheboroFord
Thank You For Excellent Experience
Reviewed by Mary Franz
in Liberty NC
March 13, 2015
I want to say after a harrowing experience with County Ford in Graham . These guys restored my faith in good people. I am a disabled lady of 6his 3 . I don't have the greatest credit . I am upfront when I call a dealership about myself and my budget . I found a car I was interested in on their site 2012 Fiat Sport . Called and set up a test drive . I met Mike first , what a great guy . Before I even got to drive it , he suggested checking to see if I could get it in the range payments I wanted . This took a little time ,but was well within limits of waiting time . Then his finance manager took over ,as we went on a test drive . Long story short ,these guys went above and beyond , even got me a much better finance rate than Country Ford had offered . Love these Guys . Greatest place to go when looking for a car !!!!!!!
