Ford
New Car Dealership in Webster, NY
Overall Rating
4.8/5
Read dealer reviews
Welcome to Henderson Ford! Located in Webster, NY, Henderson Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Henderson Ford a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place. Call 866-963-4420 for your No-Obligation Internet Price Quote from our Internet Department.
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Henderson Ford Reviews
Overall Rating
4.8/5
621 out of 632 people recommended this dealer
Wasted time and money driving to this dealer
Reviewed by buffalostreetmike
in Buffalo, NY
November 30, 2020
Stay away from this dealer if you don't want to get jerked around. They play the classic game of bait and switch. I drove from the other side of Buffalo to this Webster NY dealership after they confirmed a vehicle that I was interested in was there and available. I was told I had to make an appointment, no walk-ins were allowed. I made an appointment for 2 hours away which is the amount of travel time to the dealer. 15 minutes in to my drive to the dealership I received a TEXT saying that someone just walked in and was out test driving the truck I was coming for. It also that I would hear immediately if the truck ended up being sold. 10 minutes before I arrived at the dealership I received another text. This one was to inform me that the truck just sold but they have another one that I might still be interested in. I arrived at the dealership and went in and spoke with the sales managers and sales person. All I got from them for my wasted time and gas was that this happens all the time and that's just how it is. I let them know that this may be the way they do business, but this isn't acceptable. Instead of being apologetic, I got attitude and disrespect from them. One other thing.... the other vehicle that they said I may be interested was not even close to what I drove there to look at. It wasn't 4 wheel drive and a lot more miles. Now almost 3 days after the truck "just sold," it's still on their website as available. So to sum it up, stay away from this dealer if you don't want to play games and deal with unprofessional and lying people.
Customer service is not number 1 for sales manager
Reviewed by Burned Customer
in Webster, New York
September 22, 2020
After purchasing 2 vehicles from this dealership and I am left regretting my return to buy the second. Right after buying it I took it in to get the paint inspected because I noticed it was rusting on the front bumper. They denied my claim despite being under warranty and just purchasing the vehicle. A few weeks go by and I return again because now paint was flaking off. I get told by service to talk to sales. I go to sales and get put on a 1 month long ring a round treatment. Salesman promises they will make it right, tells me to return the following week. I return to be told by the sales manager to wait for an answer, he will call right back. A few days go by and I try calling and he never answers. I left voicemails, never got a call back. So after a week I show up in person to get an answer. In person sales manager is extremely dismissive and refuses to provide answers, tells me to wait to hear back from him. Another few days goes by and I finally get a call offering partial help to the larger issue. I state its unfair I have to pay anything out of pocket when I just purchased the vehicle, Rob instantly gets dismissive again and says he will get back to me. A whole week goes by and I decided to show up again to ask for an answer. In person Rob is instantly dismissive yet again and tells me to call Ford. I question him on that seeing as Ford already denied the claim. Rob acted like he was too important to take the time to explain anything. His lack of responses went on to a point where another salesman (Brian) had to step in and provide a proper customer service response because Rob the sales manager does not know how to treat customers. To my surprise Ford still denied the claim so I went back again to the dealership and asked why no one would stand behind their product. I had to work so hard to get an answer about why my truck is rusting and made countless attempts to communicate properly so at this point I was frustrated. I tried to stand up for myself and my wicked expensive investment, sure enough Rob was dismissive. This time Rob, the finance manager, and other salesmen ganged up on me and acted like I had no right to think they would stand behind the product they sell. I got to a point where I called Rob and his salesmen "clowns." The word "clowns" set Rob off so bad that if Brian was not there to hold him back Rob would have assaulted me. I am sad that it has come to this because I truly enjoyed my experiences at the dealer in the past. Never answering the phone, and never returning voicemails is so unprofessional and it is sad to me that the dealer allows this sort of treatment for customers. Making me wait days on end for simple answers sucked. I hope no one goes through this same experience, but as long as Rob is the sales manager I am sure this will be the case. Be careful of "Mr. Savings" the only thing he is saving is Mr. Henderson's wallet. Mr. Henderson should be ashamed. If you do choose to go there I would recommend Brian or Thomas both treated me with respect and provided me with great customer service experiences. Every interaction with them left me feeling great that I chose to buy a vehicle there. Please take the warning to stay clear from Rob and the finance lady though because they will both refuse to help you and leave you feeling distraught that you bought a vehicle there at all.
My review
Reviewed by Hudson
in Rochester NY
December 02, 2016
The sales personnel are great!! They assist you as soon as you walk in to help find the perfect vehicle.
