Leo Kaytes Ford

Service dept is great. They go above and beyond. Sales dept is like dealing with a Bronx used car dealer

Everything was great. Lisa and Sean are fantastic. Meet all our needs. Will come back.

Extremely unprofessional service department. Horrible communication and was not able to tell me how much my repair was going to cost until 3 days of sitting at the dealership. Also was not told how long it would take them to repair my vehicle for transmission cooler lines. Everytime I called it was always a game of tag to try and reach my advisor. Worked as a technician (not a lube tech) at another dealership in the area so I have a pretty good understanding of how things should operate. While looking into a tsb I also replaced a part to try and remedy another issue I was having with the IWS system. Not having enough time to work on it myself and the assumption it was covered under warranty, I had Leo Kaytes look at it at the same time. Come to find out, was not covered under my lifetime powertrain warranty, and they tried to say the check valve I replaced was aftermarket....I bought it from THEIR parts department as a genuine motorcraft part specifically listed in the technical service bulletin. Happy to learn my warranty is 3rd party and I can now go to any licensed shop. Today they had the audacity to call me out of the blue (months later) and ask me if I needed to schedule any service for any of my vehicles". Avoid this clown show.