2200 Vestal Pkwy East
Vestal, NY 13850
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 6:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Vestal, NY that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Very Poor Customer Service Do Not Go Here
I have been a loyal customer for 5 years so I know truly how mismanaged this business is. There service and auto body shop lack basic communication and customer service skills. I brought my car in three times over the past two months for the same issue a parasitic battery draw and each time they found a way to charge me more money for a service/ parts I did not need and the car still won't start. Each time I go into their office they don't listen to me and my concerns about the car and it is a struggle to get them to explain how they supposedly fixed the problem. Never again will I go back to a Ford dealership or ever buy a Ford again. And this is coming from a guy who grew up in a family that only bought Fords.
Dealer Response
Hi Michael, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call our General Manager, Todd Bushnell, at (607)754-5533 x 305 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Maximum rating = 5
Absolutely Terrible!!!!!!
Worse Experience Ever...i don't know who the mechanic is but who Zip ties a part on your car that could have been replaced also the brakes were so rusty thought they were suppose to get shined up considering brakes did not need to be replaced but they do took to a Mechanic friend to Inspect which it does need brakes but of Course got a run around story about that at ford and No Proof to when they got done which a sales guy that yelled at me on the phone stating he knows this customer and has paperwork I didn't Receive hmm makes you wonder I do not Trust this place w there Word very Sketchy I will be going to talk to Someone higher up about this Matter rather they do something or Not but Starting here for Review next Ford I get will Not be purchased at this Ford Dealer I will get the Word out about this dealership I won't go back to get my car Serviced there who knows if there really fixing a problem GO ELSEWHERE to get a Vehicle lesson learned......
Dealer Response
Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Feduke Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact our General Manager, Todd Bushnell, at (607)754-5533 x 305 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Maximum rating = 5
Service Department
Knowledgeable and courteous staff. They always explain thoroughly what needs to be done and asks permission before doing repairs. They also offer shuttle service or a loaner if they need to keep the car all day. We have been using Feduke for more than 20 years to service our vehicle and would not hesitate recommending them to others.
Dealer Response
Hi David, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Maximum rating = 5
Feduke Ford Lincoln staff don't just serve the area - they know and love it. Our staff knows the area's economy driving demands service and climate the best of NY Ford dealers.
Our certified sales and service experts know how to find you the right car truck van or SUV for the right money. We have a large selection of new and pre-owned vehicles on our lot clean serviced inspected and ready for you!
Find it for your price at Feduke!
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