Fuccillo Ford of Seneca Falls in Seneca Falls including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2027 Route 5 & 20
Seneca Falls, NY 13148

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Fuccillo Ford of Seneca Falls

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

389 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Scam!

Reviewed by Matilda from Seneca FallsMay 30, 2021

Went for 1st inspection after buying the car. Mechanics refused to return the keys and basically took the car from us for 2 HOURS! My son went from asking for the car back to DEMANDING the car back and they STILL would not give it to him. He even spoke with the manager but the keys were not returned. He was told it would cost over $700 to get the car to pass inspection. How could a car purchased one year previously need that amount of work? My son was livid. He called me 3 times while waiting for the car. During that time I called my previous mechanic and scheduled to have the inspection done by him. Now the crazy part! I took the car to my previous mechanic and the inspection passed with flying colors! So where was that $700 in repairs really needed? Why did it take over 2 hours to inspect my car? What reason did the mechanics have for refusing to give the car back to my son? We were told when purchasing the car that it had been fully inspected and any problems had been addressed. We were basically buying a brand new car even though it was pre-owned. At least that's what the dealership told us. So what's up? All I can say is beware. Keep track of your vehicle and If you are adamant about buying your car from Fuccillo it's your own downfall. We learned the hard way.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. - Roger Tibbetts, Sales Manager, (315) 568-9881

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Disappointed

Reviewed by Kara Melfi from Upstate New YorkSeptember 25, 2020

I bought an Explorer from this dealership roughly 2 months ago. The buying process was easy but the car came with no mats. The finance manager promised he would drop the mats off to us the following Sunday. A few weeks later and we had to call for them. When we received the mats they were mixed matched. They did not belong to our Explorer. I also was promised a second key and 2 months later I still do not have it. After reaching out to the dealership twice about it. I have contacted Ford themselves to complain about this dealership. I was also never told about the ford pass app. I expect top notch service when buying a car this expensive. I will never ever do business with a Fuccillo dealership again because of this experience. Promises were made and not kept.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Kara, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Regards, John Torrese General Manager (315)568-9881

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.5 (out of 5)

Very easy purchase

Reviewed by Eric from Waterloo NYApril 30, 2019

Very nice family atmosphere, will recommend to my friends and family, and always watching for the next good deal. Sales people are great to deal with, no pressure

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for your review, Eric. It is great to hear everything went well for you. Sincerely, John Torrese, General Manager, (866) 205-8037

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 3

Maximum rating = 5

About Fuccillo Ford of Seneca Falls

Fuccillo is one of New York's LARGEST Auto Groups! Billy has earned that status by offering the highest quality service & sales and his famous "HUGE" discount pricing since 1989. With over 20 stores to choose from Billy is sure to help you find a vehicle that suits your needs and your budget. Check us out in the heart of the Fingerlakes.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top