Ford Lincoln of Smithtown

STAY AWAY. Bought a car 14 months ago. This is the second major issue I had with my Bronco Sport. Today I spent 5 hours waiting for them to figure out what was wrong with my truck. They still do not know and they refused to provide me with a rental car. The service manager (Chris) was nasty and rude. They sent me away with no car and no way to get to work over the next few days. I bought my car at this dealership and had a good experience with the sales team but the service department is a different story. In my opinion this was by far the worst customer service experience I have ever had. So disappointed in the way I was treated today. Please avoid this dealership.

This place is a joke. They wouldn't take a price I offered in person. Then hours later the sales rep Larry and manager Anthony started messaging me non stop offering to now take my offer of $43k cash. I agreed to do sale. I send in my insurance information and got the bank check made out to them for the amount agreed on. The next day, Larry calls me to tell me the owner decided to commandeer my vehicle to use for the snow storm. They didn't care that I paid for the insurance already and have a cashiers check made out to them already. Now today's Friday. My truck is now reposted for sale for $6,000 more then what my contract said. Don't do business with these people I have all the text messages from larry and anthony but google doesnt allow txts to be posted. Pleaxe dont go to these unprofessional and dishonest people. Ive been speaking to Ford executive office and am actively updating them on this manner.

These people will try to cheat you. They tried to over charge me $151 in sales tax. When I caught their scheme, the salesman said..."the computer does not make mistakes." I MADE THEM CORRECT THE TAX.