West Herr Ford of Rochester

Ford New Car Dealership in Rochester, NY

4545 Ridge Rd W
Rochester, NY 14626

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Sales: 585-299-4108

Used Cars: 585-299-4110

Hours Toggle

Sales Department

Sun 11:00am – 3:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm
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Reviews of West Herr Ford of Rochester

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

318 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Although, this was a recurring issue, they made sure this

Reviewed by sherita wickwareNovember 10, 2025

Although, this was a recurring issue, they made sure this time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Zachary was great.

Reviewed by Vickiejesse17November 02, 2025

Zachary was great. Very helpful answer all my question Would come back to him any time I need something done

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Overall West Herr has been great to work with ,from sales

Reviewed by vlnorseniiiNovember 02, 2025

Overall West Herr has been great to work with ,from sales to service and collision repair. The whole team has gone above and beyond to have great customer service. We are on our third vehicle purchase and will definitely return and recommend.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Ford of Rochester

Welcome to West Herr Ford of Rochester! Located in Rochester NY West Herr Ford of Rochester is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with West Herr Ford of Rochester a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 855-342-7815 for your No-Obligation Internet Price Quote from our Internet Department. Please contact us for Sunday hours.

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Ford

Bronco, Bronco Sport, Escape, Expedition, Expedition Max, Explorer, F-150, F-250, F-350, Maverick, Mustang, Ranger
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