West Herr Ford of Rochester in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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4545 Ridge Rd W
Rochester, NY 14626

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Sales: 585-299-4108

Used Cars: 585-299-4110

Hours Toggle

Sales Department

Sun 11:00am – 3:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of West Herr Ford of Rochester

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

94 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Not paying double for service work

Reviewed by Corey from Greece, NYSeptember 17, 2021

I chose to bring my F150 into West Here because it’s the closest Ford dealership to my residence. It’s my second visit in a year based on recall work. I was having an issue with my exhaust manifold and I was quoted a price of $1,500-$1,900 to replace. This price happen to be more than double of where I can get it repaired at. I was pleased with the service advisor and the communication/texting notifications. Most likely I would return to this dealership however I am not going to pay double for work that could be done elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Service!

Reviewed by Adam from Rochester, NYAugust 31, 2021

Service was great!! People were knowledgeable and helpful. I definitely would recommend Chris and his team to family and friends. West Herr and their people do a great job.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Phone and left a message that my vehicle is ready

Reviewed by BC from New YorkAugust 27, 2021

When I dropped off the car they took care of me right away I had no issues with the service work performed I notified me by Phone and left a message that my vehicle is ready so I didn’t have to wait at the dealership much appreciated thank you

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About West Herr Ford of Rochester

Welcome to West Herr Ford of Rochester! Located in Rochester NY West Herr Ford of Rochester is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with West Herr Ford of Rochester a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 855-342-7815 for your No-Obligation Internet Price Quote from our Internet Department. Please contact us for Sunday hours.

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