4545 Ridge Rd W
Rochester, NY 14626

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Sales: 585-299-4108

Used Cars: 585-299-4110

Hours Toggle

Sales Department

Sun 11:00am – 3:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of West Herr Ford of Rochester

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

242 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

West Herr Ford of Rochester (4545 W Ridge Road) has such

Reviewed by BroncoJune 02, 2024

West Herr Ford of Rochester (4545 W Ridge Road) has such an amazing group of people to deal with…specifically Zach and the women at the front desk in the Collision department. They are so friendly, out going and exude such wonderful customer service in a time when customer service seems to be obsolete. I only required a small part painted for my Bronco but was was left with such a positive experience, that after leaving I told everyone I work with to go there for any work required on their vehicle (whether or not they own a Ford). Thank you again to Zach and the staff at West Herr for their out of this world customer service! Kim E.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very professional excellent job and very friendly and

Reviewed by lce241May 25, 2024

Very professional excellent job and very friendly and very helpful would recommend to anybody that needs service

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Efficient and very Team oriented Services West Herr

Reviewed by zak7kazMay 21, 2024

Efficient and very Team oriented Services West Herr facility supplied helpful and very good expertise

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Ford of Rochester

Welcome to West Herr Ford of Rochester! Located in Rochester NY West Herr Ford of Rochester is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with West Herr Ford of Rochester a good one - for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you've come to the right place. Call 855-342-7815 for your No-Obligation Internet Price Quote from our Internet Department. Please contact us for Sunday hours.

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