Otis Ford

Excellent service, they were very communicative and transparent, transaction run smoothly. I am very satisfied with my purchase .

We only buy from Otis Ford. We have been dealing with them for 30 years. We have purchased 14 vehicles from them. Mark Layburn is honest, respectful and a wonderful person all round. Highly recommend.

Awful downturn. I used Otis Ford service for 10 years and received prompt, pleasurable, and effective service- that is NO longer true. The service and repair charges are outrageously terrible. Last year, I made an appointment for an air conditioner issue and annual inspection. My appointment was on a Thursday. I was told my car would be ready the next day due to a part on order. So, I called on Friday before noon and was told the service department would return my call. No one called. I called again and got no response. Service was closed on the weekend and I arrived Monday morning to pick up my car. The air conditioning was not fixed. I needed my car back. A service person told me that I should have called- of course, I had called. I tried to make a follow up appointment to complete the repair, but there was no accommodation made to my schedule, Even though the air conditioning repair had been begun and left incomplete. This week, I experienced a repeat performance. I dropped off my car on Thursday. I got a call with an enormously high repair quote. After coming to an agreement on the price, Jeff told me that they would work on it immediately- that was 11:00 AM. But no one called to say that the car was ready, and on Friday, I called twice before noon, only to learn that 'something else' was wrong. And a new part needed to be ordered. I asked for a loaner car and was told there were none available, and that other customers had been waiting for 3 weeks for a loaner car. Jeff said he could NOT promise I'd get the car back before Monday. And he said the new part was an additional 200 dollars. Stay away. It's awful.