4869 Nesconset Highway
Port Jefferson Station, NY 11776

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Reviews of Ford of Port Jeff

Overall Rating:

1.8 (out of 5)

35% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Visited service dept.

Reviewed by TonyApril 08, 2024

Visited service dept. on 3/21 and made a recall, WAIT FOR appointment with Fernando for April 8th,, he said it will be confirmed b email, no paperwork needed. Email confirmation came, but no mention of TYPE of appointment. Showed up on April 8th, he said I made a DROP OFF appointment, which I did NOT and asked for a 'card" that he did not give me. I understand this is a zero charge recall service, but I am sure Ford reimburses the dealer. Looks like they look for any excuse to delay service, very disappointed and will NEVER set foot in this dealership. Dishonest people!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Follow up- All my friends and family looking for a new

Reviewed by hairbyalyssaaMarch 12, 2024

Follow up- All my friends and family looking for a new vehicle. Stay far far away from Ford of Port Jeff ! Been a customer of theirs for years and multiple cars later they are theives and cannot be bothered to assist and keep a customer. Stay far away! I’ll start by saying Jiovanni at the dealership is excellent if the entire place was king and attentive to his customers like he is there would be no complaints. With that being said, I would never reccomend ford of port jeff. I have been a long time ford customer as well as my family. On august 24th I dropped my car off and was told I needed a new transmission (covered under warranty) and was told it would take 10 days but they had no rental or courtesy vehicles available at the time and I’d have to get one on my own. After speaking to ford directly they told me part of my warranty was a 10 day rental car so I paid out of pocket for that. After the 10 days I called to check in on the status of my vehicle as my rental car was due back for return and they told me they had not gotten a chance to even look at my car yet. I calmly and understandably extended my rental and called back 5 days later to learn they still haven’t worked on my car. Long story short I needed the rental for 30 days and needed to hound the dealership on the status I couldn’t even get a call back from the service manager . I finally picked my car up on September 27th. And was told to speak to the dealership service manager in order to get them to extend the period of my reimbursement when my fiancé and I asked if he was in he was standing right at the desk and said that’s me, and extremely condescendingly told us he’d call us when he finds out what he can do. It is now November 2nd and I have yet to hear from anyone at the dealership. On top of that a week and half after picking my car up I’m having an issue with the splash guard underneath my car that was fine when I dropped it off. So now I am out of my rental reimbursement of over $1,000 bc of the laziness of the dealership and I need to get something that they did wrong fixed elsewhere. My fiancé and I were both looking to purchase a new ford after our wedding and we will Not being doing that. It is not March and I still am Given the run around by both the dealership and ford corporate.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Vinny, Paul and everyone at Ford of Port Jeff were beyond

Reviewed by Samantha Elyse February 05, 2024

Vinny, Paul and everyone at Ford of Port Jeff were beyond amazing! I went in not knowing if I could get out of my lease to completely financing a 2023 Ford Bronco. And I love my car. The process was painless and quick. I highly recommend Vinny, he is great very personable and professional and makes sure to get the best deal possible! So glad I’m a Ford owner now. Thank you again Vinny.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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