3535 Southwestern Blvd
Orchard Park, NY 14127

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Sales: 877-321-8534

Used Cars: 877-879-4343

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 9:00pm
Tue 7:30am – 9:00pm
Wed 7:30am – 9:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 9:00pm
Sat 7:30am – 9:00pm

Reviews of Towne Ford Lincoln

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I purchased out of state, and everything went flawless.

Reviewed by jhayden6September 04, 2023

I purchased out of state, and everything went flawless. Vehicle and paperwork was ready when I arrived. The vehicle was represented well and had no issues. The salesman and dealership staff was knowledgeable and friendly.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Unprofessional, rude, and unethical

Reviewed by MC072095March 30, 2018

When purchasing my car after it's three-year lease, Joe Caligiuri sent me a price for the buyout. Upon agreeing to the deal, Joe reneged and said that he had missed a $75 fee. I notified him that he sent me a price, and that it was his mistake to leave the fee out of the offer. He then resorted to using profanity and demeaning language in an attempt to force me into paying the $75 fee. I have never seen such unethical business practices at a dealership. His style of negotiating involves the demeaning the customer, resorting to profanity, and moral decisions that are questionable. I would avoid dealing with him at any cost. A $75 fee is not a large amount, but the principle behind giving a price and then reneging on the deal is unacceptable. I expected a far greater sense of accountability from a professional organization.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair 1

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Towne gives the best service

Reviewed by Victoria B from Buffalo, NYDecember 20, 2017

Went in for a used car and Towne delivered! Got me exactly what i was looking for in my price range. Loved it.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Towne Ford Lincoln

The Towne family of dealerships has been in business since 1969 to serve drivers like you with high quality new and used cars at great prices and with great service. We've taken pride in our business and through the dedicated efforts of our staff and the continued loyalty of our customers we've been able to build Towne Ford & Towne Lincoln in Orchard Park NY just south of our original 1969 location. By striving for 100% customer satisfaction and maintaining a fantastic inventory of new and used vehicles to choose from we aim to give you the best car buying experience possible!

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