1479 Genesee Street
Oneida, NY 13421

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Sales: 315-693-4065

Used Cars: 315-693-4065

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 5:00am

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of NYE Ford

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

327 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service.

Reviewed by NEWTNPP65June 15, 2024

Great service. IT did not take that long to install Tonto cover. It works just as I expected.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Michele was very helpful and informative about my

Reviewed by HappyJune 15, 2024

Michele was very helpful and informative about my vehicle! I will definitely be back for service.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I could give this place a zero star If I would.

Reviewed by JimbobJune 14, 2024

If I could give this place a zero star If I would. I brought my vehicle in for a mechanical issue. It was there for over 5 weeks. It took a week before they actually brought it in to look at it. I do understand that because they had other vehicles to take care of first. I was never contacted on the status of the issue unless I called. I asked about a loaner car and was said they do not offer that. I spoke to the general manager Dan, he said if I have a warranty I could get a loaner. Asked again about a loaner and said they do not offer loaner vehicles. I lost pay due to unable to get to work. I also had to cancel 2 doctor's appointments. As more time went on I asked about the status of my vehicle. I was told the mechanic was working on it but he also has been pulled away to help other mechanics. I understand that happens but my vehicle should have been a priority since it was there longer. Very displeased with the lack of communication and getting different stories about a loaner vehicle. I used to bring my vehicle there for service but no more. I have gotten my last 4 vehicles from NYE but no more.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About NYE Ford

The team at NYE Ford would like to welcome you to our dealership in Oneida, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Oneida, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Oneida count on the high-quality vehicles and services found at NYE Ford, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions! Come see why it's got to be Nye!

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