Ford
New Car Dealership in Niagara Falls, NY
Overall Rating
4.2/5
Read dealer reviews
Basil Ford of Niagara Falls is the place to find your next New or Used vehicle! We want to assist you to make your research, purchase and ownership experience the best possible. We are conveniently located on Niagara Falls Blvd. Search our new or used car inventory online, set up a test drive, use our Black Book Online tool to price your pre-owned vehicle, apply for credit, find new and used parts and schedule your service all online at www.basilfordofniagarafalls.com. We are one of the top Ford Certified Dealers in Western New York and surrounding areas including Grand Island, Lewistown, Youngstown, Wheatfield, Tonawanda.
Basil Ford of Niagara Falls's service reps and mechanics are Ford trained and utilize the latest cutting edge technology to keep your car running smoothly.
Basil Ford of Niagara Falls Reviews
Overall Rating
4.2/5
34 out of 45 people recommended this dealer
Overall Facilities:
4.3/5
Buyer Beware!
Reviewed by Excited Grandparents
in Jamestown,NY
February 16, 2020
We purchased a used car for our daughter. They drove it over 300 miles to “close” a sensor because it kept failing safety emissions. When we did finally pick it up, they never changed the mileage on our contract. Trying to get out of NYS lemon law? Anyway, started driving home and just pulled out of parking lot and the brake light is out! How did it pass inspection? Ok so probably a bulb? Wait it’s back on....no it’s out again. Hmm we will call dealership when we get home, 2 1/2 hours to get home. Here we travel on I-90, almost to our exit in Fredonia and the Stabiltrak light comes on. What the heck is this! We get off our exit and text Mike our salesman, who said he will get right back to us. NOPE. I told my husband we are 1 mile from Basil Chevy, let’s just take it there. They were BEYOND helpful. I wanted it either fixed or my money back. They said of course and they will check things out. 3 days after the drop off, still no word from Basil Niagara Falls, shock of all shocks. I felt like I was time warped to the 1970s where they sold craps cars and shoved you out the door and then said too bad too sad. Back to Basil Chevy, they had to fix a part that was making all kinds of trouble. Plus a few extra things When they contacted Basil Niagara Falls, they just kept saying well it isn’t a new car and I hope they know that. Really?!? That’s their answer?!
Final Review.... Basil Ford Niagara Falls..STAY AWAY!
Basil Chevy Fredonia..definitely where we should have gone!
Didn't buy here and won't
Reviewed by annoyed customer
in Buffalo
February 04, 2020
Made an appointment to look at a car, drove half an hour in rush hour traffic to get there at the appointed time, to walk in and be told they had sold the car. They had managed to text, email and call within 10 minutes to set the appointment, but couldn't manage to let the us know the car was sold? Claimed they had emailed, which they had not, and even if they had, someone is traveling to get there why would you email??? The listing for the truck is still on line......bait and switch? Not our first unfortunate experience with a Basil dealership.
Satisfaction guaranteed
Reviewed by Adamsjr01
in Buffalo, NY
March 20, 2018
I was looking to replace my 2008 Explorer with a 2018 Explorer. I stopped in for a test drive and Kala and Scott got me into a better truck than I had hoped for at an unbelievable payment. I will definitely be back for my next vehicle.
