Shults Ford Lincoln in Jamestown including address, phone, dealer reviews, directions, a map, inventory and more

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2258 Washington St
Jamestown, NY 14701

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Sales: 716-526-0341

Used Cars: 716-526-0412

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Shults Ford Lincoln

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

335 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible dealership

Reviewed by Bill S from BradfordMay 24, 2020

Buyer beware from this dealership. They don’t hold their word. Ordered a vehicle first weeks of March. Covid-19 hit and the world shutdown. Waited patiently for 3 months watching all these great deals go by because I had already put a down payment. Got a phone call the other day they are canceling my order and won’t do anything to assist you. WOW thanks for nothing.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Bill S, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please give us a call at (716) 484-0121 if you?d like to discuss this matter further, as we'd like to try to make it right. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Mr & Mrs

Reviewed by Steve Kulig from Jamestown, NYDecember 23, 2017

Shults Lincoln had the vehicle we were looking for on the lot. We were able to complete the sale in one day. Kane went above and beyond to make the buying experience enjoyable. I would recommend this dealership in general, the Lincoln division specifically, and Kane Kolstee in particular

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service! Service Advisor Derrek Ames!

Reviewed by Don.R from Albany, NYNovember 28, 2016

We had a collision with a raccoon this past weekend that left our coolant system with a hole in it. We,re from out of town and had the car towed to Ed Shultz Ford. The dealership was closed. I left the contact info/key. First thing monday Derrek called me to assist us. He took care of everything to get our car repaired asap. If I lived in area, I would buy from Ed Shults Ford because of the great service from their employees like Derrek Ames. Derrek made a positive difference in a difficult situation. Thanks again Derrek.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Shults Ford Lincoln

After you've browsed through the impressive new F-150 Edge Fusion Escape and more take a minute to check out our impressively versatile selection of used cars and gently pre-owned vehicles. We only pick gems out of the used car truck and SUV selection in greater Jamestown NY Westfield Salamanca and Lakewood NY area because we want you our valued customers to get the best used cars SUVs vans coupes and sedans when you visit our dealership. Don't miss our featured used vehicles for the hottest used car deals around!

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