Simmons Rockwell Ford of Hornell

As a long long time loyal Ford customer this was my first time dealing with Simmons-Rockwell, From the start they did an outstanding job. Our sales person Chris Robinson helped me to find the exact truck I was looking for and followed it every step of the way Simmons-Rockwell made us feel at home and there was no problem we couldn't work through. Well will be using this dealership going forward. I have been using Bob Johnson, the old (Genesee Valley Ford) for many years and after the merger they are not the same. We are so fortunate to have went to Simmons-Rockwell they have won our loyalty.

On March 28 of 2021 bought a used Ford F150 STX for $33,000 within a couple days realized back passenger side door was not locking made appointment brought it in repaired under the 90 day warranty then I was having a problem with the tailgate handle it was not going back in when you go close the tailgate make an appointment brought it in they told me $125 for a new handle pause labor which will be total of $208 I said 90 day warranty should cover it they said no you have to pay for this area pocket hi sable by about the 90 day warranty day so I won’t cover it so now they got a disappointed customer and I think they should pay for it and replace it.

I was very pleased with the courteous, and helpful attention I received in purchasing my 2016 Ford Taurus. The sales rep was very attentive to my needs, and lifestyle when picking out the car. I am very happy with my purchase, and the service I received.