Ford and Lincoln
New Car Dealership in Hempstead, NY
Overall Rating
4/5
Read dealer reviews
We are A HIGH VOLUME DEALERSHIP THAT CARRIES A LARGE NEW AND USED VEHICLE INVENTORY!
We are a third generation, family owned dealership.
We have been doing business at the same location since 1929
We maintain a large inventory of both new and certified pre-owned vehicles.
Top rated in customer satisfaction and the only dealership on Long Island to win the "Chairman's Award" for Customer Service.
Our central location is convenient to all major arteries.
On behalf of everyone at Hempstead Ford/LINCOLN, we would like to thank you for visiting.
Our certified mechanics know how to keep your new Ford or Lincoln fine tuned and safe. So if you are in Hempstead or the surrounding area, check out Hempstead Ford Lincoln!
Hempstead Ford Lincoln Reviews
Overall Rating
4/5
24 out of 32 people recommended this dealer
Overall Facilities:
4.3/5
Showing 1 - 3 of 32 Reviews
Impeccable service and sales
Reviewed by Brooke S.
in Oceanside NY
December 20, 2018
I just picked up my second Leased Lincoln From Hempstead Ford Lincoln. I’ve been a customer at this location for over 10 years previously I only bought fords. I would not go anywhere else or trust anyone else to do business with. The manager John S. is so professional and very honest, and reliable -any question I feel like I can ask my sales person or John never a problem. Paperwork for my lease went very smooth and I was able to pick up my vehicle and the next day. Fast forward a few days later I actually got a phone call to see how I’m doing in my new vehicle if I was made aware of all of the features. You don’t get this kind of treatment and every dealership this I know for a fact. At Hempstead Ford Lincoln I don’t feel like a customer I feel like part of their extended family and I have had many friends and family referred over there from myself. They even take care of my friends and family like their family and that means the world to me. This is a Very busy dealership and the fact that they get to know their customers is an A+ in my book. Thank you to John S. And staff.
Not for first time new car buyers with questions.
Reviewed by Jesse Normand
in Farmingdale NY
December 18, 2018
If you have perfect credit, have already picked out the car you want from their stock and have all the time in the world.. this is the place for you. If you require any amount of communication, customer service, have a timeline or work for a living... this is not the place for you.
For example.. I put a deposit on Monday, card was charge immediately btw. The manager said he would call me the next day regarding a question I had AND the salesmen would send me numbers; neither even bothered to call back, even though they had my deposit. Called, called, everyone was busy, no one called me back. Thursday comes I have to drop paper work off in person during my lunch to push this along. Friday, the deal falls apart due to the terms not being what we had talked about and extreme frustration. If they would have structured the process my time wouldn't have been wasted.
I told them what I wanted, they said no problem, no problem but they lied, and lacked an honest effort to even help me. Wasted a weeks worth of time for nothing. It honestly felt like I was bothering them. I felt small and maybe I was, maybe I am too small for Hempstead Ford and I am okay with that, I just wish they wouldn't have wasted my time and told me straight up what the deal is. I would rather have honesty than someone blowing smoke up my a$$.
BTW.... that deposit has yet to be refunded. Its now 6 phone calls, 5 days, 4 promises, 3 times that the credit card number was provided, 2 many unorganized people, and 1 happy guy driving a Jeep Grand Cherokee from Bayside Jeep for the terms I wanted.
Side note: They do have a tremendous inventory which would make anyone extremely happy since car shopping is a little daunting. Its like finding a grocery store that always has everything you need on your list, your overwhelmed with joy and you're a customer for life. My experience was going to that grocery store but no one was operating the register even though the light with the number was on.
Read the fine print to lease....i
Reviewed by niki
in NY
December 03, 2018
If the lessee becomes ill to the point where they cannot drive, it is impossible to terminate the lease. A lessee was told that “the only way you can get out of the lease is if you die”. After the man passed, instead of just complying with his wife's wishes to terminate the lease and arranging for relinquishment of the car, Lincoln Ford insisted on going over other options with her such as auctioning the car. Nobody needs this kind of run around after losing a loved one.
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