S 5025 Camp Road
Hamburg, NY 14075

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 7:00am – 4:30pm

Reviews of West Herr Ford Hamburg

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

820 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Sabrina is an amazing, personable, intelligent, honest,

Reviewed by NicoleFebruary 07, 2026

Sabrina is an amazing, personable, intelligent, honest, beautiful woman. She is always very helpful when I have any questions that may sound simple or stupid. She always makes you feel like family. I recommend her to everybody including my parents.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Mo did a great job with my purchase.

Reviewed by BluejaysFebruary 07, 2026

Mo did a great job with my purchase. He offered several options for me to consider and when I requested to consider a second alternative after I had second thoughts about the deal we had been working on he did so without any hesitation and we finally were able to settle on the vehicle I putchadrd

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It’s always a pleasure to walk into West Herr Ford,

Reviewed by Shirley Woch from Lake View, NYJanuary 16, 2026

It’s always a pleasure to walk into West Herr Ford, Hamburg, and find a service advisor smiling and ready and eager to assist! BEN SHULL was that advisor on Monday! BEN showed professionalism, helpfulness, and the ability to make the check-in process smooth. I was promptly given an appointment and BEN explained the process. My vehicle was whisked into the maintenance garage bay. My vehicle passed inspection and within minutes, my name was called, my keys handed back to me, and made my payment. I am not a mystic, but that level of service was like magic! Maybe it’s this spell that has kept my family and I coming back for vehicles and services for 47 years!! Thank you West Herr of Hamburg!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Ford Hamburg

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.

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