2600 Millersport Hwy
Getzville, NY 14068

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 9:00pm
Sat 7:00am – 6:00pm

Reviews of West Herr Ford of Amherst

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

841 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I took my 2019 Ford Ranger in for service,I was charged

Reviewed by Kevin Finn from Amherst,NYJanuary 12, 2026

I took my 2019 Ford Ranger in for service,I was charged for labor only. The service accociate by the name of Nelson learned of my financial setback,and waved the fee! I am very grateful,he has always been comunitive with me on what the needs are of this vehicle, with a demonstration via video and written as well as verbal suggestions.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Chris & Gayle went above & beyond.

Reviewed by J Tarantino from Kenmore NYJanuary 05, 2026

Chris & Gayle went above & beyond. Always helpful great customer service! Would definitely recommend West Herr

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Due to an accident in which my vehicle was a total loss,

Reviewed by grizzlyrob99December 29, 2025

Due to an accident in which my vehicle was a total loss, I found myself in need of a quality vehicle in short time. My salesperson, Mia Wright , was attentive to my needs and very understanding of my situation. Within 3 days of my wreck, many quality vehicles were test driven, and the perfect vehicle was found for me. My finance manager, Robert Douglas, arranged financing with multiple options. The entire experience was the best I've ever encountered. Thank you for everything!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Ford of Amherst

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.

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