3061 Transit Rd
Elma, NY 14059

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Sales: 716-271-1003

Used Cars: 716-271-1003

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of DeLacy Ford

Overall Rating:

4 (out of 5)

88% recommend this dealer

379 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We recently purchased a 2025 Ford Maverick at Delacy

Reviewed by amyrogers1October 17, 2025

We recently purchased a 2025 Ford Maverick at Delacy Ford. Sal Khan was an AMAZING salesperson! We explained what we were looking for, what our budget was, and he went out of his way to make the deal happen for us. Honestly, you don't find that type of customer service out there as much anymore. My husband is very happy with his new truck! Thank you Sal!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Keegan and Don destroyed us financially.

Reviewed by RosaSeptember 19, 2025

Keegan and Don destroyed us financially. They didn't fix the enormous amount of things that where supposed to be done after 5 days of it being in shop before purchase just for rear break light leaking ,bunch of scratches ,and dents ,seat belt dosnt even work properly get out and speaker cover falls off . Dosnt even have charger that all teslas come with . They stole our rebate by raising the price $ 3100 and didn't tell us we have to pay tax on thatcat end of year. So they stole the rebate money and dint fix thousands in damage to car . Extended warranty dosnt cover anything . Waist of another 4k . Got 2020 tesla model 3 with 55k miles for 32k all said and done . Could get a 2022 model y with 2,880 miles with actual warranty for 34,800. They lied to my girlfriend what she was signing on multiple parts of contract . Refused to allow her to date and fill in odometer miles or where she lived ,just sighn and leave rest open and snatched it out her hand . They should all be in prison for fraud . This dealership should not be allowed to remain open destroying the lives and families of beautiful wny . Please dont support these crooks ,it just helps them predate on more victims that will most likely be you next .

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

We have purchased over 10 Fords from Mark and could not

Reviewed by skidad723July 27, 2025

We have purchased over 10 Fords from Mark and could not be happier with his attention to detail and the service which he provides. Although we live 2 1/2 hours from the dealership we would not consider anyone else!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About DeLacy Ford

For over 75 years we are proud to service Buffalo and Western NY and meet your service, collision, new car sales and used car sales needs! Offering stock or custom ordered vehicles, electric vehicles, diesel trucks, maintenance and repair work and a low price tire guarantee. Call ahead and have your selection pulled inside prior to your arrival. Or check out our recently remodeled service department which is professionally managed and open extended hours to accommodate our customers' busy schedules.

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