3061 Transit Rd
Elma, NY 14059

Get Directions

Sales: 716-271-1003

Used Cars: 716-271-1003

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of DeLacy Ford

Overall Rating:

4 (out of 5)

88% recommend this dealer

376 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealership, met all my needs and expectations.

Reviewed by niemergregoryMarch 04, 2025

Great dealership, met all my needs and expectations. Will definitely recommend to all my friends.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Terrible follow-up.

Reviewed by Jim F from Rochester, NYJanuary 02, 2025

Terrible follow-up. I expressed interest in a Ford Edge..I was told it was in going in to the shop for prep. I asked 3 seperate folks for an update on 3 different occasions with ZERO responses. Terrible customer service. Would not recommend this dealership what so ever.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

had a simple recall on my van, no issues going in.

Reviewed by amc00October 27, 2024

had a simple recall on my van, no issues going in. Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was nothing wrong and I would be paying the tow. I asked why there was oil coming out of the transmission and they said not our problem. Right. I've been coming here for many years and will never return.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About DeLacy Ford

For over 75 years we are proud to service Buffalo and Western NY and meet your service, collision, new car sales and used car sales needs! Offering stock or custom ordered vehicles, electric vehicles, diesel trucks, maintenance and repair work and a low price tire guarantee. Call ahead and have your selection pulled inside prior to your arrival. Or check out our recently remodeled service department which is professionally managed and open extended hours to accommodate our customers' busy schedules.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top