Ford
New Car Dealership in Elma, NY
Overall Rating
4.5/5
Read dealer reviews
Our family owned business is celebrating 70 years of serving Western, NY's automotive needs. Think of DeLacy 'first for Ford. SHOP INDOORS!! Call ahead and have your selection pulled inside, prior to your arrival. Or check out our recently remodeled service department, which is professionally managed and open extended hours to accommodate our customers' busy schedules.
Our certified mechanics know how to keep your new Ford fine tuned and safe. So if you are in Elma or the surrounding area, check out DeLacy Ford!
DeLacy Ford Reviews
Overall Rating
4.5/5
179 out of 199 people recommended this dealer
Overall Facilities:
4.7/5
Fair price...nothing else.
Reviewed by JoeM
in Lewiston, NY
December 20, 2019
I was lured in by a fair price. It wasn't what I would call a great deal...just a fair price on what I was looking for. I had to fight hard to get what was promised at the point of sale and now six months after the sale I am still waiting for my registration. I was promised an install on an item that was not included on the vehicle and the called to tell me it was in. It was sold with installation so I went there to have it installed and they refused. The told me I had to schedule it in. After the sale, my sales man would not even take my calls. I wish I kept shopping because I know I could have found a better deal at a better dealership.
Don't waste your time
Reviewed by June Przywuski
in Cheektowaga
August 17, 2019
Went here to see a 2013 ford escape titanium they had for sale on Friday August 16th but used car manager took it home. Instead of having him or her bring it back for us to see it our salesman Kevin tells us he will call us Saturday morning August 17th to let us know what time vehicle will be there . Well he calls us at 8:45 am and tells us vehicle will be there by 11:30 am we say great we are really interested. So we are headed to dealership when Kevin calls at 10:30 am and says its sold . Funny how a vehicle sold when it was supposed to be there at 11:30 am so my husband goes there and they say well you should of put deposit down. Really vehicle wasn't there when we came in there on friday. This dealership is unprofessional and will never purchase a vehicle from them if this is how they treat there customers. I am tell all my friends and family and posting all over social media.
Awesome Experience
Reviewed by Desa Rae Pastore
in Batavia, Ny
September 23, 2018
Honestly the best car buying experience ever! Our salesman Todd was courteous, personable, patient (we brought a two and six year old with us) and an all around great guy to purchase from!! We will absolutely buy another car from them in the future! Highly recommended from a family that purchases a car every few years!!
