3061 Transit Rd
Elma, NY 14059

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Sales: 716-271-1003

Used Cars: 716-271-1003

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of DeLacy Ford

Overall Rating:

3.9 (out of 5)

89% recommend this dealer

371 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Sick and tired of the hail divots on my hood and trunk

Reviewed by Wayne from Tonawanda May 31, 2024

Sick and tired of the hail divots on my hood and trunk lid of my beautiful old Lexus. Spoke to Kimo and Jeff in DeLacy bodyshop. They gave me an incredible estimate to not only fix the hail damage, but blend the lower rocker panels and roof top as well the was sun damaged(Florida car). They took their time, informing me daily on the status and a week later Kimo asked me to come in and It was Gorgeous! It looks like a new car! Great work, super nice guys, the price was amazing! I can't recommend this shop and these guys enough.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst dealership I every, they don’t honor warranty’s

Reviewed by Tom from West Seneca May 15, 2024

Worst dealership I every, they don’t honor warranty’s don’t care about their customers!!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Before I say anything, go to this dealership!

Reviewed by Ms.HollandMay 04, 2024

Before I say anything, go to this dealership! It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left feeling like I was being taken advantage of. I worked with Ken Blaszak who's one of the most genuine salesman I've met. He was excellent as well as the manager. I was given a fair price for my vehicle and not once was I left in the dark as to what was going on. There are some great people at that dealership and I couldn't recommend any other place than here.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About DeLacy Ford

For over 75 years we are proud to service Buffalo and Western NY and meet your service, collision, new car sales and used car sales needs! Offering stock or custom ordered vehicles, electric vehicles, diesel trucks, maintenance and repair work and a low price tire guarantee. Call ahead and have your selection pulled inside prior to your arrival. Or check out our recently remodeled service department which is professionally managed and open extended hours to accommodate our customers' busy schedules.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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