Van Bortel Ford

Had a pre scheduled appointment on June 2 at 8 am. We dropped the car off the night before After. noticing a dent in my daughter's Ford Fusion after service at this dealership two years ago I have since taken pictures of my car everywhere I service it. The next morning I patiently waited for a call to pick up my Bronco that required a NY inspection, oil change and an outstanding recall. Weeks before Van Bortel called me at home that they wanted to come to my home to complete the recall in my driveway. She said it would take about 15 minutes. I declined explaining I would be in for an appointment soon and they could just do it then. Well 3 hours passed so I called the dealership. There was no answer. I waited a few minutes called again, no answer. I waited another hour, it has now been 4 1/2 hours and someone finally answers the call. He checks the status and tells me my car is not yet complete and my mechanic has gone to lunch. He says he'll call me when it's done. The call came just before 2:00 pm. You can do the math and determine if that is a reasonable time for such an appointment. I think not. Was dropped off at 4:00 to get my car. In the office there is four people. One guy heping a customer. Two other guys sitting at a desk just chatting, and a woman in a booth. The one guy working had to go tag a vehicle and left. It was only then that I was asked if I needed something. I said I was picking up a car and he says you need to go to the cashier. Well the cashier was not visible to anyone and I had known, I would have sought her attention instead if standing there awkwardly for several minutes. I completed the payment and left. This dealership has a major parking problem as cars new and old are parked in every direction. My car was parked crooked in the space with larger cars on either side. When i checked my vehicle I immediately noticed a small ding near my gas tank. As I had taken pictures the day before I knew it was fresh. It appeared that gas was added to my car because I was close to empty. My car was nearly flawless and I am certain this was done at the dealership. When it happened on my daughters car it was 10 tears old and had seen better days. My Bronco is a 2021. I didn't return to the office given the reception I had just received. No one would own up to it I am sure. We have had many Fords over the years, some bought at Van Borel all serviced there. We will not be returning. For any future recalls , and I am certain more are coming on this Bronco, i will go back to where I purchased the car. I am not impressed with the lack of time management, communication, common courtesy and care provided my vehicle. I am done with Van Bortel Ford.

Fantastic, no-push buying experience. The paper work process was quick and painless, I would highly recommend purchasing a car/truck/suv from Van Bortel Ford!

No pressure sales. Great inventory. Accommodated our schedule. Salesman, Claxton Wells is very knowledgeable, personable and polite.